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Switched to OV via Cheap Energy club
burnleymik
Posts: 1,391 Forumite
in Energy
Made the switch via MSE around 3-4 weeks ago. We have had emails off First Utility (the company we are leaving) saying the switch takes place on the 8th September, but I haven't had a single piece of correspondence from OV energy to confirm any of this or get any of my details??
With the switch in two days I am unsure how to proceed?
I normally use Uswitch for my changes, but this is the first time I have used MSE or OVO Energy...
With the switch in two days I am unsure how to proceed?
I normally use Uswitch for my changes, but this is the first time I have used MSE or OVO Energy...
A smile costs nothing, but gives a lot.
It enriches those who receive it without making poorer those who give it.
A smile takes only a moment, but the memory of it can last forever.
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Comments
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Take meter readings weekly in case of problems .0
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Check your junk mail folder the correspondence may have found it's way into there then ring the supplier you are going to immediately to find out where the welcome letter & terms and conditions are.0
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E-mail Ovo Energy at [email]hello@ovoenergy.com and ask for an update. You should have had a welcome pack through the post giving details of your contract. They also send out e-mails etc requesting meter readings etc. Make sure that you note down actual meter readings for the date of the switch. It would seem that something may have gone amiss: hopefully, it can be resolved quickly.[/email]This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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