Switched to OV via Cheap Energy club

burnleymik

Made the switch via MSE around 3-4 weeks ago. We have had emails off First Utility (the company we are leaving) saying the switch takes place on the 8th September, but I haven't had a single piece of correspondence from OV energy to confirm any of this or get any of my details??

With the switch in two days I am unsure how to proceed?

I normally use Uswitch for my changes, but this is the first time I have used MSE or OVO Energy...

JJ_Egan

Take meter readings weekly in case of problems .

youravinalarrrf

Check your junk mail folder the correspondence may have found it's way into there then ring the supplier you are going to immediately to find out where the welcome letter & terms and conditions are.

System

E-mail Ovo Energy at [email]hello@ovoenergy.com and ask for an update. You should have had a welcome pack through the post giving details of your contract. They also send out e-mails etc requesting meter readings etc. Make sure that you note down actual meter readings for the date of the switch. It would seem that something may have gone amiss: hopefully, it can be resolved quickly.[/email]