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Asda Changes to Payments for Online Groceries

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sarah1972
sarah1972 Posts: 19,392 Senior Ambassador
Part of the Furniture 10,000 Posts Homepage Hero Photogenic
Just Received this by email:

Hi

We're getting in touch to let you know that we're changing the way we process payments for your Asda online grocery orders.

From 2nd September 2015, we'll take payment for the online order value of your delivery or collection once you've received your order. In some instances, we may need to make a subsequent adjustment to your payment on the day, for example to take into account variable weight or unavailable items. The adjustment and original online order value may appear as two separate transactions on your bank statement – but your final payment amount will always be the confirmed value at the bottom of your delivery note.

To find out more, please click here to view our FAQs.

For our payment terms & conditions, please visit http://groceries.asda.com/terms-and-conditions



Thanks

The Asda.com Team
I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

Comments

  • So they will put a hold on 2 lots of the amount your shopping costs. What happens if you don't have all this excess money in your bank account!
  • sarah1972
    sarah1972 Posts: 19,392 Senior Ambassador
    Part of the Furniture 10,000 Posts Homepage Hero Photogenic
    So they will put a hold on 2 lots of the amount your shopping costs. What happens if you don't have all this excess money in your bank account!

    My thoughts exactly, funny how I got the email today but it came into effect yesterday !
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
  • alanq
    alanq Posts: 4,216 Forumite
    1,000 Posts Combo Breaker
    edited 3 September 2015 at 5:32PM
    FAQ

    "We’ve listened to our customers and we've learnt that our payment process was rather complicated, so, we've made some changes to make it easier."
    https://asda-grocery.custhelp.com/app/answers/detail_grow/a_id/1510/session/L3RpbWUvMTQ0MTI5NDE1Mi9zaWQvbGM0akV5dm0=

    Are there any customers who thought things were confusing before but less confusing now? It seems to me that the process is changing for the company's convenience not that of the customer. Why are changes for alleged simplification nearly always changes for the worse?

    However, ASDA won't be reserving the whole cost of the order twice. ASDA reserves 1p until payment is due. The issue is that if items on order are out of stock the customer will have to pay for those items at the time of non-delivery and then wait a few days for a refund.

    "Up until 2nd September 2015..." (old system) but "From 2nd September 2015..." (new system). To me "up until 2nd" includes 2nd. I wonder if it was meant to read "From 3rd". In any case there should have been at least a few weeks between the announcement and the change taking place.

    I wonder if enough customers complain ASDA will once again listen and make changes to simplify matters.
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