Am I a New Customer ??

A_Frayed_Knot

Moved house, so suppliers for gas/elect are now a different company.

I have been told I am not a new customer, but have never been with them before, how's this?

modsandmockers

A_Frayed_Knot wrote: »

Moved house, so suppliers for gas/elect are now a different company.

I have been told I am not a new customer, but have never been with them before, how's this?

It's probably because you are on a 'deemed contract' which is linked to the property and passes to you automatically from the previous account holder. Make sure that you have the meter readings from the day you moved in.

Deemed contracts are very expensive, and you need to switch asap to a cheaper tariff. The current supplier will almost certainly have some cheaper (fixed-term) tariffs, but they might involve paying exit fees if you find an even cheaper tariff elsewhere. When you switch, you probably be regarded as a new customer, but I'm not sure why you think it matters...

A_Frayed_Knot

Sometimes, companies have incentives for either staying or joining them. That was just a thought, as if you don't find out about it now then later is too late.

footyguy

A_Frayed_Knot wrote: »

Moved house, so suppliers for gas/elect are now a different company.

I have been told I am not a new customer, but have never been with them before, how's this?

More info needed.

What does it matter to you if you are a new customer or not? Presumably you are trying to take advantage of a particular offer only open to new customers?
If so, what is the offer?