Thomsons, do they want to loose all their customers?

Fortyfoot

For some time now I have been trying to book pre paid seats with them and finish up getting a message saying "I cannot book if my flight as it is after the first of November", its at the end of November.

When I booked last year I was told that I would be able to book my seats 90 days before the flight. I cannot get into my booking on their site to pay the balance or book my seats.

Am I entitled to a refund of the £38 for the pre paid seats?

Thomsons are getting worse in many aspects, last year they did not pick us up for the return flight and had to go last minute by taxi!

Next year I will book flights and hotel separately or book with Thomas Cook, never had a problem with them.

Fortyfoot

Rambosmum

Depending on when 'at the end of November' you may not be in the 90 days yet.

Fortyfoot

It's 21st, need to pay by 4th September, cannot get on site.

Moto2

the 90 days is measured with your return flight IIRC

redmalc

We have had issues with Thomas Cook they are all as bad as each other,use Ryanair,if you play by the rules it's ok

Westin

Thomson are upgrading their system for flight extras at the moment.

You can however call them to reserve seats I believe.

https://flightextras.thomson.co.uk/#page

trixie73

Fortyfoot wrote: »

For some time now I have been trying to book pre paid seats with them and finish up getting a message saying "I cannot book if my flight as it is after the first of November", its at the end of November.

When I booked last year I was told that I would be able to book my seats 90 days before the flight. I cannot get into my booking on their site to pay the balance or book my seats.

Am I entitled to a refund of the £38 for the pre paid seats?

Thomsons are getting worse in many aspects, last year they did not pick us up for the return flight and had to go last minute by taxi!

Next year I will book flights and hotel separately or book with Thomas Cook, never had a problem with them.

Fortyfoot

Thomson also failed to pick us up for our return flight over the new year. We were just about to phone a taxi when a Thomas cook transfer bus pulled up, so we hitched a ride with them.(cheeky I know):p

dawyldthing

I think there all as bad as each other. I book everything independently now. Extra savings goes on spends

essjaytee

I've got a holiday booked with First Choice at the end of November, flying with Thomson's and tried to log in and give my API info and received the following message:

We're currently upgrading our website. It means that if your departure date is on or after 1st November 2015, you won't yet be able to access your booking here. The seating map for your flight also won’t be available 90 days before your return journey, which is when you’d normally be able to select your seats. When your seating map does become available, we'll update this website. You'll then be able to log in and select your seat if you have opted for this service.

Not sure why you didn't get the same message.
Anyway, I just gave them a call and sorted out payment of my balance and any seating arrangements there and then...

antonette254

essjaytee wrote: »

I've got a holiday booked with First Choice at the end of November, flying with Thomson's and tried to log in and give my API info and received the following message:

We're currently upgrading our website. It means that if your departure date is on or after 1st November 2015, you won't yet be able to access your booking here. The seating map for your flight also won’t be available 90 days before your return journey, which is when you’d normally be able to select your seats. When your seating map does become available, we'll update this website. You'll then be able to log in and select your seat if you have opted for this service.

Not sure why you didn't get the same message.
Anyway, I just gave them a call and sorted out payment of my balance and any seating arrangements there and then...

So have customer services you selected your seat for you then?

Fortyfoot

Update, I made a few calls today, the first gave me another website address, saying the link on the emails was a broken one and then cut me off. The new link did not work either!

Two calls later I finished up talking to Manu in India and after a long difficult conversation was told she could not book my seats but eventually she took my payment after two attempts. I must check to see if I have paid twice!

I have never had problems like this "buying" on the internet before.

As I said before I will book flight and hotel separately as suggested by redmalc above and take a taxi to Los Chrisianos, it will be better than being abandoned by Thomsons again.

Thanks for all your comments