Dreadful Extra Energy

charlyiiv

I made the mistake of switching to Extra Energy last year.

Having moved house in January I provided my final meter reading and expected the bill to get sorted. Despite countless phone calls and emails it is still not resolved 7 months later, to add insult to injury they have just sent me a letter from a debt collection agency saying I have defaulted on my account!! This is despite the fact my account is still nearly £600 in credit.

I write this as I have been waiting for over an hour to get through to them. Avoid this company, the customer service is nothing short of disgusting...be warned!!

Cisco001

I had them since Sept last year.
Despite complaint through phone and email a few times since May, I have not got my bill yet.

I switching now, but the account still in credit for £550.
Hopefully, i will finally get a bill at the end.

Maxwell007

https://forums.moneysavingexpert.com/discussion/4924424

Maxwell007

there's a few good reasons why they are so very cheap none of the reasons are good . . .