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Faulty TV 18 months old SOGA

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Could do with some advice. As you can see from the below email I send to Debenhams Plus regarding my faulty LG TV
"On the 13.12.2013 I purchased from you a LG 47LN575V 47 Inch Smart LED TV.
On the evening of the 29.08.15 I turned on the TV and discovered I had no picture but sound. I found using the remote control all other features of the TV were working fine but I had no picture.
Upon further investigation I discovered that the failure is caused by the “black light Invertor”
I was able to diagnosis this by using a torch and completely darken the room. I turned on the TV and using the torch near the screen I was able to see the menu’s using the remote control by angling the torch around the screen.
Therefore according to the the Sale Of Goods act 1979 the TV you sold me is not of Satisfactory quality as described and is not it for purpose and lasted a reasonable length of time. I expect a TV that I paid £461 less than 18 months ago to work satisfactory for at least 6 years. I am looking for you to get my TV repaired or replaced failing that I would accept a refund from you."

I got the following response from Debenhams plus
Good Morning,
Thank you for your emessage,
Unfortunately as the item ordered only comes with a 1 year warranty this is now out of warranty, therefore we are unable to offer a repair.
Apologies for this matter.
Kind Regards



It seems that ignoring the SOGA part of my message. Any advice what I can do next?




Comments

  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    For starters it's called a "backlight inverter" and it seems you have no actual proof that this is indeed the fault, other than, I can assume, info you got of the internet.

    It might be worth actually speaking to someone from Debenhams first and outline your rights clearly but remember the onus is on you to proof that any fault is inherent to manufacture.

    Also, for the record, SOGA does not imply your goods should last 6 years.
  • AJXX
    AJXX Posts: 847 Forumite
    As the other poster has stated, SOGA does not mean goods last 6 years.

    Two points;

    1) What you found on the internet does not mean a fault that will be covered under SOGA. SOGA only applies if there is a manufacturing fault on the unit, which has been there since you purchased it but may not have manifested itself until now. You're likely going to need an independent engineers report detailing exactly what the fault is.

    2)
    I am looking for you to get my TV repaired or replaced failing that I would accept a refund from you

    It's the retailer who chooses what happens, not you.

    I'd hold off asking for a refund, because even if this is accepted, it'll not be a full refund (i.e. they'll take money off for the use you have had).
  • System
    System Posts: 178,346 Community Admin
    10,000 Posts Photogenic Name Dropper
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • tomtontom
    tomtontom Posts: 7,929 Forumite
    Hengus wrote: »

    No don't, just don't!

    See posts above for the correct law.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Hengus wrote: »
    Just one small point, that newspaper article is over six years old.
  • marliepanda
    marliepanda Posts: 7,186 Forumite
    tomtontom wrote: »
    No don't, just don't!

    See posts above for the correct law.

    Are you trying to deny people the secret EU law? Shameful :rotfl:

    OP unfortunately you have gone in all guns blazing and quoted your rights completely wrongly. They know now you don't actually know what you're talking about.

    If you want a remedy you will have to pay for a report to show its inherently faulty, this will be refunded by the retailer if it is shown to be an inherent fault with the TV.

    Anecdotes on the internet won't be sufficient.
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Hengus wrote: »

    So many things wrong with the above I'm not entirely sure where to start. I'll try and keep it as short as possible.

    That "law" you refer to isn't actually law on citizens. Its directions to member state governments for them to transpose the provisions into their own legislation - which the UK did by amending the SoGA where necessary to comply with EU legislation.

    The 2 year warranty referred to by that "law" is not a warranty as a consumer would understand it. Its a warranty in the legal sense - in that you have a minimum of 2 years to bring a claim against the retailer for breach of contract - UK did not transpose this provision directly as the limitations act already gives 6 years from purchase in england & wales and 5 years from discovery in scotland and therefore more than meets the requirement that consumers should have 2 years to take action.

    That "law" is responsible for the 6 month burden of proof rule - that after 6 months, it is for the consumer to prove it is inherently faulty rather than the retailer to prove it isnt.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
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