NPOWER sending bills to deceased mum

shellylovesshopping

My mum passed away a year ago. Her account was in credit and eventually closed after chasing several times for the cheque. Despite them having my address and details they have recently sent a bill in excess of £1500 to her last address addressed to the executors. It arrived on the first anniversary of her death to make matters worse. i called their complaints department who are investigating but said it was "probably" sent in error. They have asked me to tell them what compensation I want ????!!!!

Ive asked why they have sent the letter to the wrong address, why sent out a year later to a closed account and all they can say is sorry. I'm totally appalled.

nPower

shellylovesshopping wrote: »

My mum passed away a year ago. Her account was in credit and eventually closed after chasing several times for the cheque. Despite them having my address and details they have recently sent a bill in excess of £1500 to her last address addressed to the executors. It arrived on the first anniversary of her death to make matters worse. i called their complaints department who are investigating but said it was "probably" sent in error. They have asked me to tell them what compensation I want ????!!!!

Ive asked why they have sent the letter to the wrong address, why sent out a year later to a closed account and all they can say is sorry. I'm totally appalled.

Hello shellylovesshopping

Thanks for your post.

I'm sorry for your loss; please also accept my apologies that this has been your experience on this occasion.

If you'd like to email me using the address on our profile page (be sure to mark it for my attention) I am more than happy to look into this, provide you with an explanation and a resolution.

Thanks

Beth

Southend1

Well that's the first time I've ever seen someone using a smiley face emoticon at the end of a message of condolence! :eek:

And it's bad enough that OP had to post on a public forum to get a resolution.

I'll certainly be steering clear of nPower when it comes to switching time.

Mr_Singleton

Oh, come on! What you you have preferred the OP to have had to call and then go through options hell, speak numerous people in the hope resolving this?

A person from the relevant company has seen there is a problem offered not only to help but also take responsibly for it being resolved.... I'd say that that was pretty damn decent of them under the circumstances although I agree that the smiley wasn't the best choice.

stclair

I'm assuming the account was not closed and the new tenants are running up a bill in the deceased name. You should be more worried about the new tenants what they might be up to.

Southend1

Mr_Singleton wrote: »

Oh, come on! What you you have preferred the OP to have had to call and then go through options hell, speak numerous people in the hope resolving this?

A person from the relevant company has seen there is a problem offered not only to help but also take responsibly for it being resolved.... I'd say that that was pretty damn decent of them under the circumstances although I agree that the smiley wasn't the best choice.

What I, but more importantly the OP (probably), would have preferred would be if NPower had taken notice of the information the first time they were informed and acted accordingly.