Is this feedback extortion?

Brywalker

princesse_sarah_x wrote: »

Thanks for the link! Couldn't get it to work though I spoke to live chat and they said the feedback can't be removed as it isn't classed as feedback extortion, I have no idea why the buyer had to be so rude I could have resolved it amicably. They clearly are pulling this trick often as checking again they've bought the exact same perfume sample I sold from other buyer several times too, I guess I'll just have to accept the feedback

Don't give up yet. Live chat is about as much use as a chocolate fireguard. Call Ebay and speak to someone. I'm pretty sure it is feedback extortion. If you get Manilla when you phone you probably won't get much joy but keep trying till you speak to an Irish accent.

Good luck.

theonlywayisup

princesse_sarah_x wrote: »

Thanks for the link! Couldn't get it to work though I spoke to live chat and they said the feedback can't be removed as it isn't classed as feedback extortion, I have no idea why the buyer had to be so rude I could have resolved it amicably. They clearly are pulling this trick often as checking again they've bought the exact same perfume sample I sold from other buyer several times too, I guess I'll just have to accept the feedback

Odd, it doesn't work for me but I have it bookmarked and it works…..sorry.

The feedback extortion link is here http://pages.ebay.co.uk/help/policies/feedback-extortion.html you may want to read below, but if you feel you still have a case, then follow the report a buyer section at the bottom of the above link (it will ask you for the item) and take you to the report page.

Specifically the section I highlight in bold is relevant. As the buyer is saying the original doesn't match the listing (less sprays than it should have) they are not extorting feedback by asking for a replacement.

Examples of Feedback extortion
The buyer can't threaten to leave negative Feedback or low detailed seller ratings if the seller won't:
Accept a return and pay for return postage.
Give a full or partial refund for an item.
Lower the postage and packaging costs.
Refund payment before the buyer posts the item back to the seller.
Send an extra item that wasn't part of the original listing. (This doesn't include a situation where a buyer requests a replacement for an item that doesn't match the original item description.)
The seller can't:
Refuse to post the item or refund the buyer unless the buyer leaves positive Feedback or high detailed seller ratings.
Tell the buyer that they can’t use a warranty included in the listing unless the buyer leaves positive Feedback or high detailed seller ratings.
Offer monetary compensation, like a partial refund, to the buyer in exchange for positive Feedback or revising negative or neutral Feedback.