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"intelligent motorists pack"

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  • patman99
    patman99 Posts: 8,532 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Photogenic
    Yep, get them to flush the system and replace with the proper oil without additives. Or, tell them you did not request this pack, so will not be paying for it.

    These addatives cost only a couple of £ so if you want to add them, then you can do it yourself at a lower cost than £24.95.
    Never Knowingly Understood.

    Member #1 of £1,000 challenge - £13.74/ £1000 (that's 1.374%)

    3-6 month EF £0/£3600 (that's 0 days worth)

  • Strider590
    Strider590 Posts: 11,874 Forumite
    So..... It's really just a way of up selling my appealing to their customers ego's?
    “I may not agree with you, but I will defend to the death your right to make an a** of yourself.”

    <><><><><><><><><<><><><><><><><><><><><><> Don't forget to like and subscribe \/ \/ \/
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    patman99 wrote: »
    Yep, get them to flush the system and replace with the proper oil without additives. Or, tell them you did not request this pack, so will not be paying for it.

    These addatives cost only a couple of £ so if you want to add them, then you can do it yourself at a lower cost than £24.95.

    That implies that they don't trust the oil !!
  • keith1950
    keith1950 Posts: 2,597 Forumite
    1,000 Posts Combo Breaker
    No, the engine flush ensures that more of the old oil gets removed during an oil change and fuel treatment is just like redex, that theoretically cleans the injectors.It may just be included in the standard price of the service.Although it will be listed separately for accounting purposes.
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    OK - It was Oil System Cleaner - Used to clean out the engine
    & Fuel System Cleaner - used to clean the fuel system.
    This seems excessive for what they actually do - the car has only done 3500 miles from new and this was the first 12 month service !!
    Am I within my rights to request a refund ?
  • I'd be looking far another service centre for next time, one wonders what more pointless add ons they dream up for subsequent services.

    Unless those 3500 miles were in dusty outback type conditions and you filled up with fuel from dubious sources in the third world there cannot conceivably have been any need for this con, i would be demanding a refund of this charge and explaining in no uncertain terms why i wouldn't ever be darkening their doorstep again.
  • ChumLee
    ChumLee Posts: 749 Forumite
    50Twuncle wrote: »
    OK - It was Oil System Cleaner - Used to clean out the engine
    & Fuel System Cleaner - used to clean the fuel system.
    This seems excessive for what they actually do - the car has only done 3500 miles from new and this was the first 12 month service !!
    Am I within my rights to request a refund ?

    How much did they quote for a service and what did you pay?

    If it's within the cost of the service and they claim to have done the clean, why should you be entitled to a refund, unless you asked them not to do it?
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    ChumLee wrote: »
    How much did they quote for a service and what did you pay?

    If it's within the cost of the service and they claim to have done the clean, why should you be entitled to a refund, unless you asked them not to do it?
    I paid £195 for the 9000 mile service
  • ChumLee
    ChumLee Posts: 749 Forumite
    50Twuncle wrote: »
    I paid £195 for the 9000 mile service

    And that's what they quoted?
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    ChumLee wrote: »
    And that's what they quoted?

    I didn't get a quote first
    The car was bought from them - as was the previous, and my wifes car - they are always serviced by the main dealers, and have never had this unwanted addition in the past....
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