House of Fraser store faulty item

dragonfly02

agrinnall wrote: »

I'm guessing that you didn't sell it to your other half that way, I know I'd struggle to consider shopping in any way romantic (or a break) .

Well now that depends what you are shopping for

What happens before and after the shopping is another story lol

dragonfly02

Hi all,
After being concerned about posting this item on to Fossil, I emailed House of Fraser again with my concerns and was emailed back by the store manager.

After explaining the issue he called me to resolve this, I was given options that would allow me to take the watch in to store and exchange it.

I really cant fault the manager for organizing this for me and I am now happy that I have exchanged.

I still feel that Watchstation concession leave a lot to be desired and are really not doing House of Fraser any favors whith their lackluster approach to customers.
I am more than happy with the professional manner in which the store manager dealt with this issue.

stormbreaker

I am pleased you got it sorted.

i think the main store should take responsibility. In my opinion you are their customer not that of the concession. Undoubtedly the concession store is paying HOF a hefty fee for being within the department store.

I have found it strange when returning consession store items to Debenhams, they have to speak to someone within the consession store to agree the refund. Yet the T&C on the receipt are those of Debenhams.