British Gas Rant

[Deleted User]

southernbelle wrote: »

Why should I have to pay warrant fees when they have no right to enter? I have been told by BGB not to pay any bills until it has been sorted out.

If push comes to shove they will have a right to enter, no doubts whatsoever but this is advice if needed for the future about avoiding the costs. I m still baffled why you are still on BGB and not transferred to domestic.I know it can be a long winded affair but you should ve been switched by now.

southernbelle

I am baffled too. Apparently on calling them today I have to wait and worry until Friday when my complaint handler was going to call me anyway.

As soon as it is switched and all this is sorted I will be changing supplier and never going near BG again. I don't want to switch now as I believe that once I am not a customer anymore they will have even less of an incentive to sort it out.

I am just amazed how they can get away with treating people like this. I am making myself ill with worry about it, not sleeping, getting stressed. How can they justify doing this to me?

modsandmockers

southernbelle wrote: »

I am baffled too. Apparently on calling them today I have to wait and worry until Friday when my complaint handler was going to call me anyway.

As soon as it is switched and all this is sorted I will be changing supplier and never going near BG again. I don't want to switch now as I believe that once I am not a customer anymore they will have even less of an incentive to sort it out.

I am just amazed how they can get away with treating people like this. I am making myself ill with worry about it, not sleeping, getting stressed. How can they justify doing this to me?

Have you considered contacting your MP? In theory, the issue of energy supplier behaviour is a current concern of the government. Try phoning or emailing your MP's office, and you will at least get a sympathetic hearing. You might also be pleasantly surprised by getting a useful result.

In your original post, you said that you had complained to the ombudsman. Did you go through the formal BG complaints procedure? Do you have confirmation that the ombudsman has 'taken on' your complaint (do you have a reference number?)? If so, then I would have expected that the dispute would have been placed 'on hold' until the ombudsman had looked into it.

Have you called Buchanan Clark & Wells to try to explain the situation? If and when they arrive, they will surely be able to see that they are looking at a domestic situation rather than a business one. (It'll be even easier if you can borrow a baby for the day...)

Above all, keep a detailed record of every communication and take regular meter readings starting from the day you moved in. Choose a domestic tariff that you would like to switch to, and make a note of the prices. You will eventually sort this out, and when you do, you will need to be able show how much your energy costs would have been if BG had not created such a long delay in your freedom to switch.