Hellppppp

Twinny99

Hi all, Im at my Mums in deepest darkest wiltshire and Im trying to help her sort out her email. Trust me I am in no way techie minded but I thought Id have a better idea of what to do than she would!

She can connect to the internet (obviously as Im on here.....) but she says her email hasn't worked since last year anyway - it comes up with this message

The connection to the server has failed. Account: 'mail.talktalk.net', Server: '127.0.0.1', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

Can anyone help pls????

johnmc

Is sshe still with talktalk?

Sounds like she's trying to send through another ISP.

joshm_2

Another pointer for you - the error message related to mail being received, not sent. POP3 is used to receive mail (mail.talktalk.net on port 110) and SMPT is used to send (smpt.talktalk.net on port 25). Is it possible for you to send mail but not receive? Can you 'ping' both of these servers from you commend line? i.e. Click Start, select Run, type 'cmd' and hit enter. A command line console will appar. Type 'ping mail.taltalk.net' and hit enter. You should get 'Reply from 62.24.128.134' or similar. If you don't then your problem is that your PC can't see the server at all (try dropping your firewall perhaps).

As johnmc suggests, a likely cause of the problem is that she's no longer with talktalk. As an aside, I would have expected the error message to give the following, rather than what you provide, but I may be mistaken:

Account: yourname@talktalk.net
Server: mail.talktalk.net

Twinny99

Yes she is still with talktalk. She said it just stopped working one day?!! She can definitely send messages they just cant be received. I looked on the troubleshooting thing and it said to check settings supplied by your ISP provider (she has lost them.......) will try the ping suggestion....

Twinny99

OK Ive done the ping thing - it came up with a few lines of

Reply from 62.24.128.134 - it wont let me copy and past it all here??

espresso

What anti-virus is in use? Try temporarily disabling the e-mail scanning and then try to receive an e-mail

Twinny99

espresso wrote: »

What anti-virus is in use? Try temporarily disabling the e-mail scanning and then try to receive an e-mail

That worked thanks!! :T :T :T I removed Mcafee completely and she started receiving steady trickle of emails (she now has 238 and still counting :rolleyes: ) I put AVG on instead of mcaffee so fingers crossed should be OK now.

Thanks for all your help :j