PPI - Tightening?

JohnRose1

Hi all.I claimed back some PPI on two Nationwide products from approx 5 yrs ago now; did it myself and found it pretty straightforward and from what I remember they admitted they were at fault from the off. We've just taken hold of a PPI claim for my wife (Nationwide again) and I don't know if it's just me, but they seem to be more stringent now and contesting more readily. Their "defence" is effectively "she signed the loan agreement" and nobody forced her to take the PPI and they have now said no for a second time.Is there any evidence to suggest banks/building societies are employing either targets or a different strategy to try and reduce their payouts?

Many thanks

dunstonh

Banks have frequently auto-paid out on many cases (typically where the PPi refund is small). The amount they will use auto payouts will vary depending on workflow and PPI type.

Over time things do change. The lenders find out which versions the FOS dont like and which ones they dont have a problem with. And which distribution method was ok with the FOS and which wasnt. So, in some areas, uphold decisions will increase. In some areas it will fall.