Tesco filling station dented car!

lukeRoot

Hello,

I have just received an letter back from the Customer Service Manager, regarding damage to my vehicle whilst filling up with fuel at Tesco.

What happened is as follows, I pulled the unleaded nozzle out the holder and the superunleaded nozzle fell out of it's holder. Basically someone had swapped around the nozzles so that the unleaded holder had the super unleaded nozzle and the super unleaded holder had the unleaded.

How there isn't any sort of protection to stop people from doing this I don't know. So as a result of this my car has now got a dint in it as a result of the super unleaded nozzle falling on my car.

Now, if the car already had previous dents/scratches on it this would not bother me, but I always keep my cars in pristine condition, my 06 Astra VXR was like brand new.

I was advised by the staff working in the petrol station to report it to customer services, which I did I filled a damage report in store, detailing exactly what happened.

4 days later I got a response, before I opened the letter I thought "Oh great what good response times". My attitude soon changed once I read the letter, Tesco's reply is below;

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Thank you for helping the staff at our Hewitts Circus, Humberstone by providing your details for a vehicle damage report, on the 20th August.

I understand your car was damaged when you were filling up with fuel at our petrol filling station. I'm sorry to hear this happened and can imagine how frustrating this must've been for you.

I've carried out a full and thorough investigation and found that the pump handles had been placed back in the wrong position and when you lifted the nozzle off the pumps fell and hit your car.

As the damage happened through no fault through Tesco, but the actions of another customer, we are unable to accept responsibility for the damage caused to your car.

Understandly, this reply will be disappointing. However, you may still be able to claim through your motor insurance.

Thank you for getting in touch.

Yours sincerely
For and on behalf of Tesco Stores Ltd

Chloe Stewart
Customer Service Manager

---

wealdroam

Duplicate thread.
Here's the original: Car dented by Tesco filling station

bod1467

The filling station didn't dent your car. YOU did by not taking care when removing the nozzle from its holder.

Inner_Zone

New OP spamming the forum.

Retrogamer

Posted here as well

http://forums.moneysavingexpert.com/newreply.php?do=newreply&noquote=1&p=69032675

lukeRoot

Glad I joined this forum everyone is so lovely and helpful

Blackbeard_of_Perranporth

T cut should cure it. Or take a leaf from BoP. I've put a few dents in my car over the years and the current one today clock up 200k

The last one I took for a swim. Get over it

zax47

Wow - person blames someone else because they didn't take more care! Is everything "someone else's" fault now?

OP, if you'd taken more care it wouldn't be an issue would it. Who's fault? YOURS!

Takeaway_Addict

I've done the exact same myself. I put it down to me being a dumbass and not checking the nozzles....not made that mistake again!

DCFC79

Start a small claims court against yourself.

geerex

Suggest thread title change:

"I dented my car through my own negligence. Trying to make Tesco pay."

A brief and accurate summary helps.