Credit balance refund charge?!

penst0ne

I recently received a £499 refund to my Santander credit card and requested a credit balance refund. The refund has come through but my credit card statement is showing a 3% balance transfer charge for £14.97.

Is this normal? I understand a balance transfer charge when transferring debt to the card but to charge when transferring a positive balance off seems a bit strange. After all, I haven't added any additional burden to the credit provider.

Also, there was no mention of the charge when on the phone to them requesting the refund.

What are my chances of getting this back?

InsideInsurance

Why not ask them?

Ive never heard of it before but I wonder if they have put it through as a balance transfer, hence the fee, rather than as a refund

grumbler

penst0ne wrote: »

Is this normal?

No, it isn't. Demand the charge refunded.

penst0ne

Thanks for the quick replies. I'll definitely be requesting this back.

agrinnall

Is this a 123 card? If so might they be reclaiming cashback that was previously paid out? (Although I'd say this is unlikely given that 3% is only on fuel purchases and I can't see a refund being made for that).

penst0ne

Yes it is the 123 card but this particular purchase is not eligible for any cashback.

20aday

Not only that (unless you're out of your promotional period) there's no fees for Balance Transfer w/the 123 card.

grumbler

What does a BT have to do with this?

agrinnall

grumbler wrote: »

What does a BT have to do with this?

We don't know, but the OP used the term,

penst0ne wrote: »

I recently received a £499 refund to my Santander credit card and requested a credit balance refund. The refund has come through but my credit card statement is showing a 3% balance transfer charge for £14.97.