kensington mortgages

ironpetal

I was bulldozed out of my property by these people by excessive charges on a loan repayment connected to my mortgage etc etc (long story)..in 2006. I believe they got fined by Financial Ombuddy. What is the timescale for redress. When all this was going on I was out of the country. The only reason why I'm asking is all the documentation connected to this has turned up via a relative and would it be worth contacting FSA about it? There might have been PPI involved too but not sure.

Thanks in advance :j

dunstonh

I believe they got fined by Financial Ombuddy.

No. They were fined by the regulator and had a couple of actions required.

What is the timescale for redress.

The FCA found that between 1 January 2007 and 31 October 2008, Kensington had concentrated on getting its customers to repay arrears over a short period of time rather than agreeing arrangements based on their circumstances and ability to pay. It had also failed to make sure its staff knew how to treat struggling borrowers fairly.

Anyone affected by that (approx 16,000) were contacted automatically and redress then considered for those people. That was completed years ago.

They had another issue but but that only resulted in a change in their T&C and no redress.

ironpetal

Thanks dunstonh I didn't think so, thanks for clarifying, I can dump the paperwork now !! :-)