We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Refund conditional upon return of unsolicited goods?
Comments
-
Agent_Rothbard wrote: »Sure, I am really going to try and hang on to a thirty quid book about something I have less than zero interest in. If the seller doesn't pick it up it's going in the recycling. Let's say this seller takes 14 days to "process" my refund. By then I have been deprived of the interest in my high interest savings account for 21 days on the sum of £976. Can anyone give me a good reason why I should find that acceptable. Yes mistakes get made. The cost of the mistakes should be borne by the people who make them. But then I realise self responsibility is probably an alien concept to most.
Eh? Where does £976 come into it?!0 -
Agent_Rothbard wrote: »The returns policy offered by Marketplace Sellers must be equivalent to or better than the returns policy offered by Amazon.co.uk
http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1161010
Thats not what you said though. You said:In fact the seller is in breach of Amazon's T&Cs which states that a marketplace seller cannot offer less advantageous T&Cs than Amazon themselves would. In my not inconsiderable experience when Amazon mess up an order they ALWAYS either issue a refund or replacement immediately and then arrange to collect the return at their own expense afterwards. This is what I would expect to happen from a reputable seller. I think no-one on here from what I've seen has the faintest idea about contract law. It's quite funny watching you all getting up tight though.
You might actually be surprised what amazons policy is.A buyer should return a defective, damaged or materially different item within 30 days of receipt.
On their A-Z guarantee they say the following:1. The Amazon A-z Guarantee
1.1 AMAZON WANTS YOU TO HAVE A SAFE BUYING EXPERIENCE. IF THE BUYER OF AN ITEM HAS PROVIDED PAYMENT TO THE SELLER, BUT THE SELLER DID NOT DELIVER THE ITEM, OR, IF THE BUYER RECEIVED THE ITEM, BUT IT WAS MATERIALLY DIFFERENT FROM THE SELLER'S DESCRIPTION OF THE ITEM, AMAZON WILL PAY THE BUYER UP TO £2,500 OF THE PURCHASE PRICE, INCLUDING SHIPPING CHARGES SUBJECT TO THE FOLLOWING CONDITIONS. THE FOLLOWING CONDITIONS APPLY TO THE AMAZON A-Z GUARANTEE:
(1) THE BUYER PURCHASED THE ITEM ON AMAZON.CO.UK MARKETPLACE AND PAID VIA THE SERVICE.
(2) THE BUYER MUST WAIT 30 DAYS OR SHOULD THIS OCCUR FIRST, THREE (3) DAYS AFTER THE ESTIMATED DELIVERY DATE, BUT NOT LONGER THAN 90 DAYS, AFTER THE ORDER DATE TO REQUEST PAYMENT FROM AMAZON UNDER THE AMAZON A-Z GUARANTEE AND SUBMIT THE GUARANTEE SUBMISSION FORM;
(3) THE BUYER MUST PROVIDE THE REQUIRED INFORMATION ON THE GUARANTEE SUBMISSION FORM TRUTHFULLY AND ACCURATELY TO RECEIVE PAYMENT;
(4) THE BUYER IS LIMITED TO A LIFETIME MAXIMUM OF FIVE CLAIMS ACROSS ALL AMAZON SITES; AND
(5) THE BUYER MUST NOT REQUEST A CHARGEBACK FOR THE FIXED PRICE PURCHASE FROM THE ISSUING BANK.
Amazon also offer less protection than when buying from a UK company. But of course, since you're so awesome with contract law, surely you knew that already.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
Why is anybody even remotely trying to help?
OP has made it perfectly clear...So leave them to it and save the advice for more deserved members who genuinely need it.
Don't worry Marleyboy as far as I can see almost no-one has tried to help.
Taking payment for expensive items and shipping cheapo ones "by mistake" and then holding the payment to ransom until the return is "processed" is a well known scam. I hope no-one who falls victim to it is ever so misguided as to come here for help.Taxation is theft, purely and simply even though it is theft on a grand and colossal scale which no acknowledged criminals could hope to match.
Murray N. Rothbard0 -
-
unholyangel wrote: »Thats not what you said though. You said:
You might actually be surprised what amazons policy is.
On their A-Z guarantee they say the following:
Amazon also offer less protection than when buying from a UK company. But of course, since you're so awesome with contract law, surely you knew that already.
Yup, the Amazon A-Z guarantee says I can have a full refund three days after the expected delivery date because the seller did NOT supply the item. That's pretty clear. The bit about returns only applies where the seller supplies the item but it is not as described. That does not apply here because the seller did not supply the item at all. A different book to the one ordered is not the seller supplying the item not as described, it is the seller not supplying the item at all. So the seller must refund and that refund is not conditional upon anything. The seller cannot have T&Cs less advantageous than these.Taxation is theft, purely and simply even though it is theft on a grand and colossal scale which no acknowledged criminals could hope to match.
Murray N. Rothbard0 -
Agent_Rothbard wrote: »Yup, the Amazon A-Z guarantee says I can have a full refund three days after the expected delivery date because the seller did NOT supply the item. That's pretty clear. The bit about returns only applies where the seller supplies the item but it is not as described. That does not apply here because the seller did not supply the item at all. A different book to the one ordered is not the seller supplying the item not as described, it is the seller not supplying the item at all. So the seller must refund and that refund is not conditional upon anything. The seller cannot have T&Cs less advantageous than these.
Like I said, you'll ignore anything that doesn't fit in to what you have previously decided. Thanks for not letting me down on that front.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
unholyangel wrote: »Like I said, you'll ignore anything that doesn't fit in to what you have previously decided. Thanks for not letting me down on that front.
Touch!
It's there in black and white for you!!!!Taxation is theft, purely and simply even though it is theft on a grand and colossal scale which no acknowledged criminals could hope to match.
Murray N. Rothbard0 -
Agent_Rothbard wrote: »That's the amount of my cash that the seller is holding to ransom
Sorry but if you can afford that on a book you can get yourself to the post office. Get a grip0 -
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.1K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.2K Spending & Discounts
- 245.1K Work, Benefits & Business
- 600.7K Mortgages, Homes & Bills
- 177.5K Life & Family
- 258.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards