Cashplus purchase protection enquiry?

aa_10

Does anyone have any experience with Cashplus when any purchase goes wrong i.e: item not received, item not described, company goes bust or fraud?

They claim on their website "We’ve already paid out tens of thousands of pounds to our customers"

Any experience with their purchase protection scheme?

grumbler

Is their 'purchase protection scheme' any different from the ordinary Visa, Mastercard & Amex Chargeback?

aa_10

Not sure. It may be a chargeback instead of section 75.

grumbler

What do you mean by 'instead'?

agrinnall

It seems to have what they call a "Purchase Protection feature" but they don't say how it works so it could easily just be Chargeback. It's not clear whether there is any credit involved in using the card, if there isn't then I don't see how S75 could be involved.

http://www.mycashplus.co.uk/help/other-faqs.aspx

boo_star

agrinnall wrote: »

It seems to have what they call a "Purchase Protection feature" but they don't say how it works so it could easily just be Chargeback. It's not clear whether there is any credit involved in using the card, if there isn't then I don't see how S75 could be involved.

http://www.mycashplus.co.uk/help/other-faqs.aspx

It's just chargeback, there's no S75 on prepaid cards.

aa_10

I got a tweet reply from Cashplus earlier.

They said "We review disputes on a case by case basis, but both chargebacks and Section 75 are available to assist if a dispute does arise"

grumbler

Can you stop using bold, please? And increasing the font size? What point are you trying to make?

I think they have tweeted rubbish about Section 75. Hardly a surprise...

https://press.which.co.uk/whichpressreleases/bank-staff-failing-to-explain-card-protection-rules/

Also:

MSE wrote:

It's worth noting most bank staff don't really know about this procedure [chargeback], so you may need to explain it to them.

http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback