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Paypal Refund - is the a time limit?
theGrinch
Posts: 3,133 Forumite
Is there a maximum time from payment you have to file a claim for a reversal/ refund?
I read it was 45-days, but that was from posts in 2009 and 2011 - wondered it that still holds.
It was for an item outside ebay is that makes any difference with a value of £200. It was custom made and delivered after 45-days.
I read it was 45-days, but that was from posts in 2009 and 2011 - wondered it that still holds.
It was for an item outside ebay is that makes any difference with a value of £200. It was custom made and delivered after 45-days.
"enough is a feast"...old Buddist proverb
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Comments
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If you mean payment via paypal, the time limit is 180 days.0
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yes its for payment. has it changed from 45-days? When did it change?"enough is a feast"...old Buddist proverb0
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It changed quite a while back now. although cant remember exactly when.0
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It changed quite a while back now. although cant remember exactly when.
18 months, 2 years something like that possibly?
OP, what do you mean by a refund or reversal? If you have not received the item or it is not as described then a case can be opened up to 180 days from purchase, however for a custom made item you won't automatically get a refund if you are looking at the SNAD route.
A reversal implies a buyer doing a 'fraudulent use of a card' claim, and whilst that is normally taken to be 180 days it depends on the bank you used as many banks (but not all) will fight a claim as paypal is a third party- however you would need to convince your bank it was someone else using your card in a fraudulent manner.
If you are the seller then a reversal for fraud is the easiest one to defend as all it takes is proof of postage being uploaded to the case (the address must be the paypal one though). Have a look at the sticky postage thread. It is usually recommended that all POPs be kept for a minimum of 180 days for this very reason.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Not clear if you are on the end of a claim, or intend to file one.
If the item was 'custom made' and you are intending to make a claim with Paypal, do bear in mind that this is not covered by Distance Selling Regulations, and doing a reversal could see you on the end of a money claim.
If you are the seller, you need to make clear that custom made items have special rules in place.
Hard to say without more info, but the 'custom made' part is very important here.0
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