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Amazon and the missing tablet!
Butterfly_Brain
Posts: 8,862 Forumite
I ordered a tablet for DD's birthday, the parcel arrived yesterday, so I went to check that it was ok before I wrapped it up for her birthday on Friday and it wasn't there, no charger or wires either, just a few bits of paper in the box :mad::mad::mad:
I immediately phoned Amazon to vent my displeasure and was met with a lovely man, who apologised profusely, said that he would start an investigation and gave me a refund, but as I told him it was a birthday present he said to re-order while he was on the phone and he would give me free next day delivery, which I did. It arrived at 9am and yes everything was there.
Many thanks Rehan x
Superb customer service :T
I immediately phoned Amazon to vent my displeasure and was met with a lovely man, who apologised profusely, said that he would start an investigation and gave me a refund, but as I told him it was a birthday present he said to re-order while he was on the phone and he would give me free next day delivery, which I did. It arrived at 9am and yes everything was there.
Many thanks Rehan x
Superb customer service :T
Blessed are the cracked for they are the ones that let in the light
C.R.A.P R.O.L.L.Z. Member #35 Butterfly Brain + OH - Foraging Fixers
Not Buying it 2015!
Not Buying it 2015!
0
Comments
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I've heard good and bad things about the customer service - it seems however that when its a good thing, it's a really good thing.0
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Who was the courier?0
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