Skoda Rusty Doors Warranty?

fearonac

Hi folks,

I am new to this forum, having only bough my Yeti in April.

I have come on to get advice on my 2010 Yeti, which has developed rust in all four doors.

Initially, Skoda said it was the problem of the dealer that sold the car to me, which I challenged. After a period of providing numerous photos, they agreed that rust was present and they would have the problem fixed.

Skoda asked me to book in the car with a Skoda authorised bodyshop, and they will have it taken care of.

I then booked the car in with Volkswagen, who immediately informed me that the car required four new doors, and requested them from Skoda, whose Technical department declined, saying that a S3 repair was sufficient.

Volkswagen completley disagreed with what Skoda said, and informed me that they would back me 100% in pursuing new doors from Skoda. In addition to this, I took the car to get an opinion from two bodyshops in the company that I work, and both experienced bodywork engineers completely backed what Volkswagen said.

Volkswagen have basically said that Skoda want treatment applied to the rust and new paint putting over the top, which having researched thoroughly, will not stop the rust, and it will return within 6-8 months.

The problem I have is that this has taken almost five months to get to this stage, with the car in Volkswagen, awaiting a final decision, and I don't want to be going through this every 6-8 months when the car has a warranty.

This is my first Skoda, having had Fords and Nissan's before, and though I love my new car, this has been, and still is, a complete nightmare.

Isn't the whole point of manufacturers issuing a warranty, that they correct problems? and not just place paper over the cracks?

Can anyone provide any help and advice? and how do I get to speak to Technical Experts that make the decisions directly? as the Customer Service representatives say that customers are not allowed to speak to Technical.

Thanks in advance.

Al

DUTR

Usually the retailer inspects the work and puts in a warranty claim, it seems odd that the retailer is not completing the work as the mfr pays them, they have nothing to lose.