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SCS Sofa - Problems at EVERY stage!
Marshyman
Posts: 53 Forumite
Hi all,
Im looking for some advice on where I stand with SCS and what you think my next course of action should be
In brief I will explain my horrendous experience with them so far:
Firstly when applying for the finance in store the employee keyed in the wrong details meaning it first referred and then once accepted I found out he had keyed in the wrong deposit meaning I had to pay more on the day that I was planning to.
Then they messed up the delivery twice, once claiming I must of misheard the employee who called me to book the delivery and got the wrong day, the other when the driver claimed he tried calling me an hour before delivery which never happened meaning I 'missed' the delivery
Then when it finally arrived on the 3rd attempt the wrong colour feet were delivered and only for one of the 2 sofas I had brought. They told me someone would be out to fit the correct feet within 1-2 weeks, its now been 4 weeks without contact
and to top it all off I have just realised that one of the sofa's (the one I rarely sit on) has cushions that are filled with fibre and not the foam that I paid more to upgrade to, the delivery note states foam for both sofas so I have definitely paid for it!
I have emailed them a 1500 word complaint on Saturday 15/08/15 which they auto replied saying 3-5 working days for a reply, The complaint does not contain details of the latest problem I have discovered ( the fibre not foam filling)
The sofa was delivered around 4 weeks ago
Im assuming its probably best to wait for the reply to my complaint but given the latest problem I have encountered I would be interested to hear what everyone else things about the next steps I should be taking
Thanks for reading all
Oh and please please please never buy a sofa from SCS I regret it massively in case you haven't noticed! Just looking forward to the sofa collapsing next...
Im looking for some advice on where I stand with SCS and what you think my next course of action should be
In brief I will explain my horrendous experience with them so far:
Firstly when applying for the finance in store the employee keyed in the wrong details meaning it first referred and then once accepted I found out he had keyed in the wrong deposit meaning I had to pay more on the day that I was planning to.
Then they messed up the delivery twice, once claiming I must of misheard the employee who called me to book the delivery and got the wrong day, the other when the driver claimed he tried calling me an hour before delivery which never happened meaning I 'missed' the delivery
Then when it finally arrived on the 3rd attempt the wrong colour feet were delivered and only for one of the 2 sofas I had brought. They told me someone would be out to fit the correct feet within 1-2 weeks, its now been 4 weeks without contact
and to top it all off I have just realised that one of the sofa's (the one I rarely sit on) has cushions that are filled with fibre and not the foam that I paid more to upgrade to, the delivery note states foam for both sofas so I have definitely paid for it!
I have emailed them a 1500 word complaint on Saturday 15/08/15 which they auto replied saying 3-5 working days for a reply, The complaint does not contain details of the latest problem I have discovered ( the fibre not foam filling)
The sofa was delivered around 4 weeks ago
Im assuming its probably best to wait for the reply to my complaint but given the latest problem I have encountered I would be interested to hear what everyone else things about the next steps I should be taking
Thanks for reading all
Oh and please please please never buy a sofa from SCS I regret it massively in case you haven't noticed! Just looking forward to the sofa collapsing next...
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