Incorrect POPLA verification code

Spoons18

Hi
This is my first post.
I have followed the advice on your forums and used the templates provided for my PCN.
My appeal was upheld by the parking company Business Watch Guarding and they issued the POPLA appeal form, including verification code.
I have sent my appeal to POPLA and I have received a letter today stating they are unable to process my appeal because the verification code I have been provided, already belongs to another person's appeal. Please contact the Operator who issued you this verification code and explain this and ask for a new one.
Not only that but in the envelope was another letter to a company, located in London, stating they can't locate an appeal for them. This is obviously a mistake and I now have a company's details and an invoice addressed to them.
I feel that this is very unprofessional by both Business Watch Guarding (for issuing incorrect verification code) and POPLA (for sending me someone elses details.
Once I have a new code I will need to appeal again, sending all previous correspondence.
It has been stressful enough getting the PCN in the first place and waiting for a decision on my appeal, without this.
I would really appreciate some advice. Should I complain?

Umkomaas

Complain to the BPA and DVLA. Copy all correspondence to them.

Information on complaining, including email addresses of both above contained in the NEWBIES FAQ sticky, post #4, near the top of the forum thread index, one page back from this one.