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Car finance, who to direct letter of claim

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I had a finance agreement with VW Finance and applied to them for PPI compensation. I have received a reply saying I should direct this to the dealership, is this correct?

Comments

  • -taff
    -taff Posts: 15,373 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Yes if it was sold to you at a dealership.
    If it was sold before Jan 14th 2005 they can dismiss your complaint. If the dealership has shut down, your complaint is over.
    Non me fac calcitrare tuum culi
  • Thanks, dealership is still trading so I'll direct to them now.
  • dunstonh
    dunstonh Posts: 119,780 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    The reason you complain to dealer is that you are complaining about the sale of the product. Not the product itself. The finance company didnt sell you the product. The dealer did.

    Most dealers were not regulated until January 2005. So, they can reject pre-Jan 2005 sales as being pre-regulation.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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