Monument Reclaim Cheque UNPAID

Robert_K_Brown

I had a Monument claim upheld and they told me that once they had paid off the balance of the card they would send the rest to me. The amount of refund in total was 9083.33. Monument had sold its debts to Arrow Global, who in turn have Capquest dealing with things.

So was delighted to receive a cheque last week for 6708.41. I called Monument and they confirmed on the phone that they sent a cheque on the 23/7/15 to Arrow Global for the balance of the card which was 2374.92 and the account was now clear.

BUT! Capquest contacted me and insisted the balance had not been paid off. I had my cheque for the 6708.41 which I had put in the bank, and today the bank informed me that the cheque is UNPAID.
So having gone through all this claim, having had it agreed and finally having got a cheque out of them, the Cheque was not paid, just is marked as UNPAID on my account and now am being chased for balance on card by Capquest.

Arrow Global are trying to deal with Monument, I have no trouble getting through, each time on 0870 333 5487 I get a girl called DAISY, after exhaustive security, she confirms my balance is zero and tells me what i know, that they sent me a cheque, but Arrow Global claim Monument have not contacted them, Monument wont speak to Capquest.

In the meantime I have had this cheque for 6708.41 a ROYAL BANK of SCOTLAND Cheque for and on behalf of CCIS which has basically BOUNCED in my account. Cannot get any explanation as to why it is not paid.

Am trying to get it paid tomorrow, failing which I will post this dud cheque on every social media possible SOMEONE has to get a grip on these people, you go through all this get a statement and agreed sum and they issue a cheque that does not cash!

If anyone else has had such a thing let me know, but it seems the biggest complaints are not getting the Cheques, at least I got it, it just went unpaid. Maybe Monument or even RBS dont have any money left?

Any Help?

magpiecottage

It is not clear who you mean by "Monument" or who "CCIS" is.

Could you clarify?