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Nationwide changed my billing address?

Helllo,

I tried twice to make a purchase online but was declined, I phoned Nationwide and they told me my billing address was saved as some location in Brighton although I have never lived there. I never changed my billing address so I am very confused, anyone else had this problem?

Comments

  • stclair
    stclair Posts: 6,854 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    ChrisA95 wrote: »
    Helllo,

    I tried twice to make a purchase online but was declined, I phoned Nationwide and they told me my billing address was saved as some location in Brighton although I have never lived there. I never changed my billing address so I am very confused, anyone else had this problem?

    It sounds more like an administrative error rather than a technical problem.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • chris_m
    chris_m Posts: 8,250 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    ChrisA95 wrote: »
    Helllo,

    I tried twice to make a purchase online but was declined, I phoned Nationwide and they told me my billing address was saved as some location in Brighton although I have never lived there. I never changed my billing address so I am very confused, anyone else had this problem?

    I had an email from Barclaycard last year confirming that they'd actioned my change of address - however, I hadn't requested it.

    When I phoned them, they said that the request had been made by phone a few days before, accepted that it hadn't been me and offered to cancel the card, get a new one out to me asap, etc., etc.

    I told them to just close the account since, if their security was so lousy that someone could arrange a change of address without even being in possession of the card itself, they are not a financial company with whom I wish to do business.
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