Virgin media

vickyfrance

Back in january this year I gave Virgin 30 days notice for cancellation.
They informed me there would be a cancellation fee as was within 12mth period.
We had been with them since October 2012!
They said we'd got a new contract as we had changed the package in the July 14
I remember the call distinctly as the guy was really pushy but I said that we were moving abroad so didn't want to be tied into a new contract & he said it wasn't a new contract!
We returned all their equipment at the end of Feb with their pre paid bag.
I had sent a letter, recorded delivery to there complaints dept asking for a copy of a signed contract as they were also saying we had signed - to no avail, they just sent us a new contract to sign! I also stated we were moving abroad so wanted a reply to my letter & someone to call me with the recorded conversation back in July 14 (they said would take 30 days but we were leaving the country 5 March, which we told them)
We had a forwarding address for post for 3 mths to my brother in law. But now, 6 mths down the line he's getting bailiffs letters in my name.
Any ideas? Surely they have no rights to do anything there as it's not the person in question Virgin are chasing?
We have been out of country since March which Virgin were told and not returning to the uk

macman

With VM, any change to your package or tariff invariably starts you on a new minimum term.
What VM will do if you don't pay is trash your credit record for the next 6 years-which it sounds as if they have already done. The letters are almost certainly from a DCA, not from a bailiff. So if you are intending to return to the UK within that period then you should make arrangements to pay the debt. The defaults will nevertheless remain on your credit history, although shown as 'satisfied'.
Leaving the UK does not void your contract without penalty-only death or bankruptcy do that.