Quidco money stolen

Missmarple

Hi, I'm not sure if this is the right place to post this but if not if someone could direct me that would be great.


I don't use my Quidco account that often but in June I noticed the £185 I had been saving for Christmas had disappeared on May 27th. I checked to find out it had been paid to Paypal although not my account, my account was set up to pay into my bank account by BACS.
I have been on to Quidco who's integrity dept have been looking into it. Basically they found out that the Paypal account it has been paid into had their identity stolen and that's all they could find out. They said Quidco has not been hacked or compromised so they are not going to pay me out even though they know its nothing to do with me.
Does anyone know where I might stand on this ?

marliepanda

Any reason you chose to leave your money in quidco rather than a savings account under your control?

I cash mine out as soon as possible, as I'd rather control my own money.

When you logged in did you use your own password and email?

Missmarple

I have a user name and password.
Hindsight is a wonderful thing, I thought it was safe in there rather than in my account where I would spend it.
I would like to know the legal position if there is one.

paddyrg

I'm with you. If money was taken from your account, to somebody else's stolen Paypal account, then the site allowed someone to do that, meaning either a password guess or a data leak. They will probably blame you, but if your noisy enough they may credit you to prevent others from checking their accounts etc. If they've had a major hack, it could be devastating to their image.

Browntoa

if you use the same user-id and password for all web sites then is possible it was hacked elsewhere


or you Pc is infected and passwords etc compromised


hard to prove it was not actually negligence on your part and not Quidco

macman

Why not put it in a limited access savings account where it would at least earn you some small amount of interest?

Missmarple

I logged in with a username and password that I don't use elsewhere.
I have just logged in and found I have some more earnings but as my account is suspended I cant get it as yet so I have contacted them.
I think they realise it was nothing to do with me IP address etc.
Surely they can't just say oh dear never mind, the bank would have to pay this back if it happened.

foxtrotoscar_2

Missmarple wrote: »

I logged in with a username and password that I don't use elsewhere.
I have just logged in and found I have some more earnings but as my account is suspended I cant get it as yet so I have contacted them.
I think they realise it was nothing to do with me IP address etc.
Surely they can't just say oh dear never mind, the bank would have to pay this back if it happened.

Quidco aren't a bank though. As others have said you should have got it out of Quidco and into your bank account ASAP.

marliepanda

Missmarple wrote: »

I logged in with a username and password that I don't use elsewhere.
I have just logged in and found I have some more earnings but as my account is suspended I cant get it as yet so I have contacted them.
I think they realise it was nothing to do with me IP address etc.
Surely they can't just say oh dear never mind, the bank would have to pay this back if it happened.

It will all be down to whether quidco believe it was paid due to a fault on their end or a fault on yours.

If it was down to a fault on your end (and I have had multiple accounts hacked recently including quidco but it was all through my email so 'my fault' but luckily didn't lose anything) then they have paid out correctly.

I have mine set up to pay out anything higher than £1 To my bank (don't actually remember setting it, assumed that was the automatic set up) but even after using it for a good while I've only got £95 total, paid out in £5-10 increments. I wouldn't even leave £185 in something I consider 'safer' like PayPal.

Keithy13

Just logged in to Quidco, to find that someone has stolen £246 cutback in my account. Settings changed to pay through Paypal etc etc, the person's email is also shown in my settings. Just contacted Quidco but no reply as yet. Will let you know their response.

Keithy13

missmarple, can you see the thief's email in your account. It would be interesting to see if it's the same?