First Utility

Legacy_user

We have moved energy suppliers from First Utility (FU) to GB Energy Supply and i was in credit with my FU.I have asked First Utility on a number of occasions for this money but they have still not sent it.It is over a month now since i moved to GB and over a month since i asked for this money.

Please avoid First Utility bc they keep you money so get interest on your money.

System

From the gas supply licence:

Where the responsibility for the supply of gas to a Domestic Customer transfers from the licensee to another Gas Supplier or otherwise terminates, the license must take all reasonable steps to send a final Bill or statement of account of the Domestic Customer’s account within 6 weeks of the supplier transfer or termination of the Domestic Supply Contract.

Remember, it can take up to 35 days max for a switch to go through. Suppliers then have 6 weeks to finalise your account. Repayments can take some weeks more depending on the supplier's repayment procedures.

System

First Utility stated it can take upto 6 month to finalise the last bill.Is this so they can make some interest on your money.

footyguy

blowfelt wrote: »

First Utility stated it can take upto 6 month to finalise the last bill.Is this so they can make some interest on your money.

That's actually quite good as suppliers could in theory take 12 months to produce a final bill. In fact in former times, nPower were told by Ofgem to delay production of the final bill.

Most suppliers follow the same procedure in expecting you to wait for a final bill before refunding any money as it's not until the bill is calculated that any balance can be truely known.

6 months interest on say £100 at a typical 0.1% p.a is only 5p.

However, if you want to speed thimgs up, follow the supplier's complaint procedure and, if after 8 weeks there is no adequate resolution, you can ask the ombudsman to assist you.

System

footyguy wrote: »

However, if you want to speed thimgs up, follow the supplier's complaint procedure and, if after 8 weeks there is no adequate resolution, you can ask the ombudsman to assist you.

Or, as it is a potential breach of a supplier's licence just report the supplier to Ofgem at consumeraffairs@ofgem.gov.uk. Note the emphasis on the word report. It you use the word complaint then Ofgem will just bounce it back to you.

footyguy

Hengus wrote: »

Or, as it is a potential breach of a supplier's licence just report the supplier to Ofgem at [EMAIL="consumeraffairs@ofgem.gov.uk"]consumeraffairs@ofgem.gov.uk[/EMAIL]. Note the emphasis on the word report. It you use the word complaint then Ofgem will just bounce it back to you.

As you appear to recognise, Ofgem soes not get involved in individual consumers complaints.
The OP could make a report, but that is all it will be, a report. I do not think it will speed up the OP getting a resolution to their compliant.
So probably best to stick with my suggestion

(Ofgem will only begin to investigate if enough people make similar justified reports against a particular supplier, but who knows how long such an investigation will take, or what the outcome of that may be)