Clutch broken (again) after clutch replacement.

Kefte

ChumLee wrote: »

Had the mechanic supplied the parts that would have been his problem.

Okay.

tbh - I'd still have paid more if he'd put genuine parts on. Than I would paying labour again. It's only a 2004 Touran, the job cost as much as the car with genuine parts - it wasn't worth it. I've never had problems with using aftermarkets parts before.

I might just hire a ramp nearby, and take it off and look myself at what has happened first.

Kefte

Crabman wrote: »

It's a consequential loss - of course the OP can make a claim for the labour costs.

OP - if you paid by debit card, you may still have an option there - if you speak with the bank and ask for their policy on chargeback (VISA and Mastercard have different policies) they may be able to help.

Thank-you. I'll look into this when I have more information about what has happened.

arcon5

Crabman wrote: »

It's a consequential loss - of course the OP can make a claim for the labour costs.

OP - if you paid by debit card, you may still have an option there - if you speak with the bank and ask for their policy on chargeback (VISA and Mastercard have different policies) they may be able to help.

On what grounds do you suggest op has a right to make a claim against the garage?

Op supplied the parts - the garage just fitted the parts supplied. Assuming the garage fitted them correctly then they have no liability for the parts they did not supply!

A chargeback will be defended and the garage will win, that i'm certain off.

The lesson here is unless you are fitting parts yourself, let the garage supply them! Otherwise if the parts you supply are faulty then that's your problem, not theirs!

arcon5

I wonder if a seal is leaking, contaminating the clutch! Whether that be the rear crank seal or input shaft seal.

Crabman

arcon5 wrote: »

On what grounds do you suggest op has a right to make a claim against the garage?

I suggested they ask their bank for advice, I didn't say they could make a successful claim. Just because the parts were provided by the consumer (because the mechanic was oddly keen on buying genuine parts) that doesn't mean the consumer has no right of redress at all.

If the OP paid for the parts on the debit card, it could be that the bank may suggest a remedy there, if the part(s) are found to be faulty. One would hope the parts supplier would be willing to assist in the first instance.

arcon5

Op don't get your hopes up about a chargeback, the garage have no liability if the parts you supplied are faulty. And the company who supplied the parts may have some liability but your bank isn't going to give you hundreds of pounds to sort your problem out - they have no obligation to do so.

welfayre

Not sure if it's the same for private punters but If I, as a garage, am supplied a faulty part then I can return it to the supplier and fill in a claim form for the labour. If it's found faulty I get a new part and labour costs too.

Worth asking about OP. Only downside is the suppliers set their own labour rates so if the garage is £40 p/h and the supplier says they'll only pay £30p/h you'll need to make up the difference.

colino

Lets be clear. If a consumer supplies a part for a professional garage to fit, any warranty claim is down to them. If it is faulty, the garage changes the part under instruction, charges for the work, again, and returns the faulty part for the consumer to seek redress from the supplier. There isn't a hope in hell of the consumer getting a refund for the double labour. What would the supplier refund? £18gazzilion pounds for the made up invoice from his mates letraset?

Kefte

You're all instantly assuming that the part is faulty though; when it broke my first assumption was negligence on the garage's work fitting the part. I am fairy sure my current electrical problem with the car is the garage's fault, as my electrics in the car were fine when the clutch broke the first time, and a week after, and nobody had touched the battery or any electrics prior to it going in the garage - the garage even blamed a recovery company when I stated the electrics were fine before and confused at why they weren't now. And because of this, and his attitude towards finding the parts I wanted, I had decided not to trust this garage again.

Plus, the pressure to use genuine parts and the attitude that they couldn't find any of the parts I requested was appalling. They had already diagnosed the fault prior to taking the car apart through the inspection hole for the clutch, yet they still removed the clutch and then pressured me into paying for a ramp because they didn't have the part I had requested they put on it, prior to starting the job. Which I felt was incredibly unprofessional.

And I think Crabman's reply helps me if the garage was at fault.