Purchased car is advertised cheaper online

lorr6576

I have just signed forms to purchased a used car from a dealership and have paid a small deposit. Returning home I have found the exact same car (can see the registration plate) for cheaper on the dealer’s website and advertised even cheaper on Auto Trader.

At the dealership I went through price negotiations with the dealer and he said that he has reduced the original price by a few hundred, but even the final price we settled on is higher than the online sites. The dealer told me there was no way he could go any lower

Do I have a case to complain and do they need to honour the online price?

notbritishgas

Did you have a vehicle to part exchange?

lorr6576

I did, yes

NVRAM

If the prices elsehwere were higher would you be offering to pay more?
If you've traded your car in and agreed prices with them then, you kinda agreed

captainawsome

You will probably find if you tell him you want the lower price he will devalue your trade in by the same amount. Salesmen push figures about to make the deal look better for you (in this case by you getting more for your part ex), it's just part of there job but the end result will probably be the same. No harm in asking though, I would!

pd52

Is it Evans halshaw?

bobbymotors

captainawsome wrote: »

You will probably find if you tell him you want the lower price he will devalue your trade in by the same amount. Salesmen push figures about to make the deal look better for you (in this case by you getting more for your part ex), it's just part of there job but the end result will probably be the same. No harm in asking though, I would!

That's exactly how it works.

colino

You saw a car you wanted and bought at a price you liked: there would only be an issue if the trader kept advertising it for an unreasonable period and they were deliberately operating bait and switch.

Crabman

lorr6576 wrote: »

I did, yes

What were you offered for your PX elsewhere? Was it more or less than what this dealership offered you?

General advice for the future: if a car salesperson's mouth is open - they're probably lying. Trust no one, especially the branded dealerships!

motorguy

lorr6576 wrote: »

I have just signed forms to purchased a used car from a dealership and have paid a small deposit. Returning home I have found the exact same car (can see the registration plate) for cheaper on the dealer’s website and advertised even cheaper on Auto Trader.

At the dealership I went through price negotiations with the dealer and he said that he has reduced the original price by a few hundred, but even the final price we settled on is higher than the online sites. The dealer told me there was no way he could go any lower

Do I have a case to complain and do they need to honour the online price?

Generally speaking, dealers advertise their cars online based on a "straight sale" price. They have a trade in price which is usually higher.

If pressed, they will say they give a discount for straight sale as they then dont have the bother of disposing of your trade in. In reality they bolster up the price so they can offer you a "better" trade in price, which of course is more palatable to the customer.

Realistically, they'll knock a further £XXX off their car but reduce your car accordingly.

motorguy

Crabman wrote: »

What were you offered for your PX elsewhere? Was it more or less than what this dealership offered you?

General advice for the future: if a car salesperson's mouth is open - they're probably lying. Trust no one, especially the branded dealerships!

I dont think thats necessarily very fair or accurate.

You can either have a good trade in price, or a good discount. You cant have both.

The O/P went with a trade in and was quoted the trade in price.