UCAS admin error turning out to be a serious issue

JackJ321

Eskbanker,

Thank you for your response. These applications were made at Lloyds Bank and both were rejected. This is because they told me that as the start date is incorrect on the letter, it becomes invalid. This is the first year that UCAS will not be sending out physical copies of the AS12N Confirmation Letter. The UCAS adviser explained to me that this is not possible and students are required to print the document themselves, which I did. In addition UCAS said to me that due to data protection, electronical copies of it will not be possible and the only way is to print it off using the Track service I will be complaining about UCAS on Monday so I'll update on here what the final response is. Lloyds Bank will be calling me back by Tuesday to determine the final outcome so I'll post an update about that too. I understand that this is a small error but Lloyds are dealing with this complaint very seriously.

eskbanker

JackJ321 wrote: »

the only way is to print it off using the Track service

Are you in a position to access this service from other devices or browsers? It sounds plausible to me that this could be a date formatting issue that might be specific to wherever you printed this from (i.e. as opposed to them actually recording your start date as being in the year 15 AD), so nothing to lose by trying it from other devices or browsers if that's an option for you. Is the date displayed on your screen before you use the print function and if so, is it correct there?

Helix

JackJ321 wrote: »

Eskbanker,

Thank you for your response. These applications were made at Lloyds Bank and both were rejected. This is because they told me that as the start date is incorrect on the letter, it becomes invalid. This is the first year that UCAS will not be sending out physical copies of the AS12N Confirmation Letter. The UCAS adviser explained to me that this is not possible and students are required to print the document themselves, which I did. In addition UCAS said to me that due to data protection, electronical copies of it will not be possible and the only way is to print it off using the Track service I will be complaining about UCAS on Monday so I'll update on here what the final response is. Lloyds Bank will be calling me back by Tuesday to determine the final outcome so I'll post an update about that too. I understand that this is a small error but Lloyds are dealing with this complaint very seriously.

Why don't you do what Silvercar suggests and ask your university for a letter. I know at the Uni I went to there was a specific letter you could request to open a bank account with.

10pence

Paul_1977 wrote: »

I assume they sent you the letter in electronic form.

If you have written confirmation from UCAS that its an error, just edit (correct) the letter they sent you electronically and print it out.

If its a PDF you can find websites on the internet to edit it.

reclusive46 wrote: »

If its just in plain text, try using this https://www.branded3.com/blog/cut-and-paste-one-line-of-code-to-make-any-website-editable/ and edit it yourself and print it out. (This doesn't work in Chrome)

Doing this will be considered fraud, as the user will be editing a file and then signing a declaration it is a true/original copy to support their application. This could lead to a CIFAS marker.


@ JackJ321, have you reviewed the graduate service of the account(s) in question? After uni you could be a couple of thousand pounds overdrawn and a graduate service will be important to help you get your finances in order - plus it could save you money too.

Paul_1977

10pence wrote: »

Doing this will be considered fraud, as the user will be editing a file and then signing a declaration it is a true/original copy to support their application. This could lead to a CIFAS marker.


@ JackJ321, have you reviewed the graduate service of the account(s) in question? After uni you could be a couple of thousand pounds overdrawn and a graduate service will be important to help you get your finances in order - plus it could save you money too.

I doubt it somehow, if UCAS say you start on this date, and its written down confirmed on their system or in an email, and you hand in a letter saying the same, not really "fraud". It might be on paper, but in reality if the bank checks it will be confirmed.

If he were to submit a letter with a mistake? and UCAS say we did not put that date on the letter?

But I guess its best to play it safe.

10pence

Paul_1977 wrote: »

I doubt it somehow, if UCAS say you start on this date, and its written down confirmed on their system or in an email, and you hand in a letter saying the same, not really "fraud". It might be on paper, but in reality if the bank checks it will be confirmed.

If he were to submit a letter with a mistake? and UCAS say we did not put that date on the letter?

But I guess its best to play it safe.

Banks do not check directly with UCAS, they normally require the confirmation letter from UCAS or the University. If there is an error on the letter and it seems that's what JackJ321 is stating when it's printed - if he then does what you had suggested, editing the letter to the 'correct' date it will be fraud, (falsifying documentation) as it won't be the original copy sent via UCAS.

A letter from the university will suffice - stating at the least course title, qualification and start date; even better with end date.

Having worked in a bank we saw all sorts of errors on letters for student accounts: typos or the changes to course/uni via clearing. In these circumstances the account was 'scored' through and left in a suspended state until the customer brought the required document(s) to complete opening.

Lungboy

As suggested, contact the University's admissions department and explain. They should be happy to send you a letter of confirmation.

JackJ321

Hi everyone,

I just want to update you here. I spoke to UCAS this morning and said to me that they now have accepted responsiblity regarding the mistake on their behalf. The bank called me back this afternoon as they will be compensating me for the inconvenience that was caused and have arranged a meeting with me on Monday. In addition, I received the confirmation letter from the University of Huddersfield Admissions and Records so I will be able to use this letter to open up a Student Account instead. I appreciate all of your comments and will provide a further update on Monday.