DFS sagging and material wear after 4 days on sofa and Chairs

evergreen

We had our 2 recliner chairs and sofa delivered last Thursday . After 4 days the chairs material looks worn and there is sagging. The Sofa which no one has sat on yet looks a different colour from the chairs where they are worn. DFS are sending a service manger out next Friday as we say we want new chairs and sofa in different material. Do we get a 14 returns period after delivery, as next Friday will be out of that period, even though we reported after few days? The chairs lookmore worn than the 10 year old leather suite we brought from DFS 10 years ago, which we just got rid of. Any advice please? Thanks

JJ_Egan

This is Sale of Goods Act .
Product not fit for purpose .

m0bov

Make sure you stop using the chairs and take photos. I would go for a refund and try another brand. Any colour transfer to trousers or other clothing?

cono1717

It's entirely likely that the service manager will either agree with you on the leather or say "It's bellyhide and that's what happens in that part" in any case you have the right to reject the furniture See Here. At that point they should offer to recover the leather or replace the furniture or even (if you wanted to do so) refund the furniture.

If you go for any of the first two you will be told that you can use the furniture until the leather/fabric comes in - depending on the supplier (certainly if it's italian) this could be anywhere up to twelve weeks. Get this in writing. Both their remedy for the situation and what they expect from you with regards to the usage of the furniture

If they refuse to honour the rejection (they wont shouldn't) then get in touch with your credit card company (if you paid by credit card) or the finance company.

meer53

cono1717 wrote: »

It's entirely likely that the service manager will either agree with you on the leather or say "It's bellyhide and that's what happens in that part" in any case you have the right to reject the furniture See Here. At that point they should offer to recover the leather or replace the furniture or even (if you wanted to do so) refund the furniture.

If you go for any of the first two you will be told that you can use the furniture until the leather/fabric comes in - depending on the supplier (certainly if it's italian) this could be anywhere up to twelve weeks. Get this in writing. Both their remedy for the situation and what they expect from you with regards to the usage of the furniture

If they refuse to honour the rejection (they wont shouldn't) then get in touch with your credit card company (if you paid by credit card) or the finance company.

The OP didn't mention leather ?

cono1717

Leather or fabric. Same story. Having worked there its likely to be leather but still could be fabric - either way the rights don't change.

evergreen

Thank you for the replies. They are fabric. Are old ones were leather and as I said we did not have any problems with those.

evergreen

Well the service manager has come out. He told us that the type of material had a pile so would go flat. We pointed out that we did not think 4 days wear was acceptable for the chairs to look like we had had them for years. We were told that the sagging was because of the filling which needed plumping up weekly. We pointed out that this was after 4 days again. He then proceeded to show us how to plump up the chair. He tried to do it from front which made no difference, the pulled out the chair and started bashing it with all his might from the back of the chair. The sagging did look a little better, until my husband sat down on the chair, and once again the sagging was exactly as before. We told him about the delivery men cutting off various pulls in material with scissors, he said they should not have done that and he said the pulls should be pulled back through the material which he could do with the several pulls still showing. One of the recliners on the sofa doesn't work but he said that could be repaired. The other half of sofa had a broken piece of wood ( apparently probably due to knot in the wood used for frame)which could be replaced? Chair had a flaw in the material, but that arm could be recovered.
We pointed out that we thought we had bought new chairs/sofa and it should not need all these repairs and he had not suggested what could be done about he inferior quality of the material. He said he would speak to store manager and come back to us. He did take several photos and cut a sample of fabric fom under the chair.
When he came back to us he said they were sending the photos to their foreign manufacturer and would come back to us in 7 days. But surely we bought the items from DFS not from their foreign manufacturers? Can anyone offer any advice please. Thanks

unholyangel

Given the short period of time between you receiving the goods and contacting the retailer about the problem, you're still within your rights to reject the goods under the sale of goods act as not conforming to contract.

DFS may try and tell you that you need to accept a repair but that would only have been the case if you had accepted the goods (and as above, you wont have accepted them after such a short time).

neilmcl

JJ_Egan wrote: »

This is Sale of Goods Act .
Product not fit for purpose .

Sorry to be a pedant but this is wrong. The items are not of satisfactory quality and do not conform to contract.

Fitness for purpose doesn't come into it as they still do the job they're designed for.

m0bov

I would have already been on the phone to the store manager asking for them to collect it. Does it state in the instructions to "plump" the filling up everyday? I've never heard of this, seems like there is not enough filling in the sofa/poor quality.

I would drive down there to speak to them with a letter to be left "before action" if they don't arrange collection. The tech who came out was unable to fix the issue so you have given them a chance to put things right.