npower --> british gas - WRONG FINAL READING

bs0u0128

i moved from npower to british gas, npower estimated the last reading and british gas took it, it was 30units too many

noone sent someone out to read the meter

npower say bg must tell them, bg say npower must tell them

im sick of ringing to be told the same thing, then get red letters claiming npower want me for 36 units when i used 6!

any ideas on how to proceed?

many thanks

goodybags

Hi im not sure of the exact British gas policy on this one.

I believe the new supplier (BG) should have contacted you on the day of switch over, requesting a opening meeter reading meter reading and then passed it back to n power informing them that this is the final meter reading,(thats the way it normaly happens with most suppliers)

And if the new supplier does not aquire the correct reading on swichover day they normaly agree a estimate with the previous supplier which is what has happened,

As long as they both use the same reading, even if is 30 units out, would that be a big problem,

Did BG suply you with any info' with your contract,telling you what will hapen next ? if so what does that say regarding who will read the meter on switch over day ?

hope this helps

tripled

BG must tell nPower if they are the aquiring supplier. Call 08459 555 703 to speak to their customer escalations team, this issue is part of their remit.

You don't say thirty units of what measurement (kwh, cubic meters, etc) its out, however whatever the measurement there is a good chance they won't amend it as it will be deemed to be to small to dispute. They may give you a credit on your bill instead though.

bs0u0128

BG r using the correct reading, npower are using the wrong reading, so for example, bg are using 9057, npower are using 9087, so npower want that 30 difference thats not been used, the meter is only on 9058 now!

tripled

Ahh, so it's not a case of an incorrect changeover reading, but the fact the two companies are using different readings. This is quite rare to be honest, and it could be the fault of either company (BG may not have told nPower they are using a customer reading, nPower may have lost it/ignored it, or it could just have got lost in the eletronic maze somewhere). My advice from here would be to give BG a current reading and demand a bill (yes for one unit), then copy that bill to nPower when it arrives along with a photo of the meter reading and a covering letter. If they still refuse to budge, refer the case on to the ombudsman to investigate.

lotterywinner

I'm having exactly the same problem.I've emailed the complaints department of both providers. If I get no joy then I'm gonna try energy supply Ombudsman.
Just to add to the fun energyhelpline still haven't paid me for using them to switch providers despite 4 reminders.