dell laptop blue screen

cooksie_2

have an old dell laptop latitude c540, downloaded some updates from windows, now laptop wont work, got blue screen and message stop c0000269
The sytem DLL kernel32.dll was relocated in memory. The application will not run properly.
The relocation occurred because the DLL C:|WINDOWS|system32\GDI32.dll occupied an address range reserved for windows system DLLS.

Please can anybody help, before I throw it out of the window, tried starting in safe mode, wont work.

theallpowerful

Basically there's an easy way and a hard way to fix the problem... I'll go for the easy ways first...

There have been a number of issues with some updates and various OEM (Original Equipment Manufacturer versions of Win XP that come pre-loaded onto computers) and the c0000269 critical stop...

try the things suggested here first: http://pcworld.about.com/magazine/2111p196id112479.htm

If you can manage to do a system restore to a point where your computer was definately working then that might help, and then don't update again until you know which update caused the problem.

If none of that works, a format and reinstall might be in order if you have all of the disks... try the other stuff first though...

cooksie_2

thanks for that will try easy option first :beer:

magic_pants

Dell laptops are rather easier to recover than loading disks! If you power it up and hold the <ctrl>F11 key combination you should get into the restore scren where you can revert the whole system back to the factory build.

cooksie_2

have tried that cant get into it, is there a knack when and how to do that ctr F11

DellCA

Hello,

This is Richard from Dell's Online Community Outreach. I regret to inform you that the Latitude C540 did not come with the Image Restore option (ctrl + F11). Windows will have to be installed with the installation cd.

Regards,

Richard B
Dell Online Community Outreach

richyrichuk

when it blue screens it gives u more of an error code thatn that. can u take a pic for me please of your BSOD and ill tell u whats causing it.

cooksie_2

sorry for not replying been on holiday. Wehave windows cd can we install from that, tried to but not sure how to do this as no floppy on laptop.

full screen reads : STOP: C0000269 (illegal System DLL Relocation) The system DLL kernel32.dll was relocated in memory. The application will not run properly.
The relocation occurred because the DLL C:\WINDOWS\System32\GDI32.dll occupied an address range reserved for windows system DLLS. The vendor supplying the DLL shou %s %s