scottish power

sah77

This is my first time of doing something like this and I am doing it because I am incensed by the lack of consideration by Scottish Power. So here goes. 12 mths ago Western Power changed mine and my neighbours isolator units which resulted in a cross wiring incident. The error was discovered and they and our respective utility suppliers were informed in May 2015. Since then my supplier, Scottish Power have not resolved it. They also owed me a large credit which has been frozen. I requested they inform me by email the progress towards resolution. They have not done so. In fact the emphasis seems to be ,that I need to contact them for updates and they tell me nothing. Ok tried challenging them with the Ombudsman. Nope that does not work either; have to wait for 60 days to do that. It appears to me that as a customer buying a service I have no voice, no power (excuse then pun) and no money. :mad::mad:

keith1950

I may be misunderstanding your problem but from my initial read any supply faults and subsequent compensation should be taken up with the area distributor and not the utility company.

Shalashashka

The issue is with Scottish Power.

Have you lodged a formal complaint and began their complaints procedure?

If not, start that, the company has eight weeks to resolve the issue and if it does not you can take it to Ombudsman Services Energy.

From what i've read it sounds like you complained more than eight weeks ago though so you might as well phone 0330 440 1616 and lodge a complaint for resolution.

footyguy

sah77 wrote: »

This is my first time of doing something like this and I am doing it because I am incensed by the lack of consideration by Scottish Power. So here goes. 12 mths ago Western Power changed mine and my neighbours isolator units which resulted in a cross wiring incident. The error was discovered and they and our respective utility suppliers were informed in May 2015. Since then my supplier, Scottish Power have not resolved it. They also owed me a large credit which has been frozen. I requested they inform me by email the progress towards resolution. They have not done so. In fact the emphasis seems to be ,that I need to contact them for updates and they tell me nothing. Ok tried challenging them with the Ombudsman. Nope that does not work either; have to wait for 60 days to do that. It appears to me that as a customer buying a service I have no voice, no power (excuse then pun) and no money. :mad::mad:

Could you show us a photo of this please?