Powergen/Southern Electric changeover

jojejula

I transferred from SE to PG on May 21 and have been paying PG by direct debit each month since then. I settled my final account with SE on May 15. I have since been receiving demands from SE for electricity they say they have been supplying since then. Powergen say that they have been supplying me and Southern Electric say that they have been supplying me. SE won't talk to Powergen and I seem powerless to get the matter resolved. SE are threatening me with debt collectors which would be disastrous because once you are on the list your credit rating suffers and it is very difficult to get off. There seems to be two MPAN numbers, one of which was discontinued in November 2001, and SE said that it was illegal to give me the MPAN number they were supplying. What do you suggest?

millymollymandy2K7

If you contact mpas they will be able to tell you your mpan and also which supplier you are registered to. The number for mpas varies depending on who the distributor is in your area. There are a few threads already regarding similar situations with the details on how to contact mpas here is a link to one of them
http://forums.moneysavingexpert.com/showthread.html?t=528658

You'll find a link on here to the mpas areas and phone numbers.

SwanJon

When you call MPAS ask them what meter serial number they have registered against your house, and compare it to what you have. This may also help the suppliers sort it out.

It is nonsense that it is illegal to give you the MPAN - they have to put it on every bill they send. You might be able to get it from an old bill if you still have one - it should also have on it the meter serial number they think you are you using.

If it turns out powergen took someone else over instead of you, they;ll be able to give back any payments you made to them, you can then pay off southern and try again.

Good luck.

millymollymandy2K7

jojejula wrote: »

I transferred from SE to PG on May 21 and have been paying PG by direct debit each month since then. I settled my final account with SE on May 15.

Having just read this again, I notice you say you transferred on May 21st but settled final account on May 15th. It normally takes a few weeks for final bills to be produced as the old supplier would have to wait for the final reading to come through from the new supplier (this being the read PG would start your account on). Is it possible that the bill you settled on 15th May was a normal quarterly bill? It may be that although you received a bill so close to change over there was still an outstanding balance when the final meter readings were sent from PG and this would be your final bill.

chickflick

Well i have been having the same problems also yesterday i was on the phone to powergen and sothern electric most of the day, southern electric and powergen have had my meter point reference numbers wrong, i switched to powergen back in march, and southern electric gave the wrong meter point reference number to them, so i have now been paying two suppliers. I asking a full refund from southern electric and staying with powergen. Looks like i have been paying someones elses gas.

chickflick

Make sure you have the right meter point reference numbers check on your meter.

chickflick

also i had to ring the national grid to find out my meter point reference number, and serial number.

Terrylw1

They are not allowed to deny your MPAN number but tehy are not really supposed to give it out over the phone, they send it to you in writing.

Sounds like the wrong MPAN was passed in the handover. Contact the supplirrs with your meter number to sort it out. I wouldn't check the meter number with MPAS if you can avoid it, there are lots of errors as meter numbers have only be added to their systems recently.

You can easily check the address against the MPAN when you call MPAS. That may help you.