Wifi Virgin Hub query

busiscoming2

My dad has a desktop pc running on Windows 7. He has a Virgin media hub. He has used the internet via a cable to the hub for a few years now. Although the hub has a password on it's rear, we have never been able to use his wifi.

He has now brought himself a tablet and would like to use it wirelessly but obviously can't connect.

Does he need to contact Virgin media or is there something on his desktop that needs changing?

We aren't very tech minded so keep it simple please

TIA

kwikbreaks

There are VM self help pages. Hopefully this rtaher long link will work otherwise just google virginmedia superhub wifi setup

https://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=27550&CURRENT_CMD=SEARCH&CONFIGURATION=1001&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

If you can't get it working their CS will guide you through the steps

wellynever

I can only say about the Superhub it's on the botton/base called Passphrase.

JJ_Egan

Basics log in to router turn wifi on .
Set security password .
Do the same on tablet wifi .
Check VM help pages .

https://www.google.co.uk/search?q=VM++setup+wifi&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a&channel=np&source=hp&gfe_rd=cr&ei=GSi6VbG_BYyvOoniiyA#channel=np&q=Virgin+media++setup+wifi