Timpson Watch Repairs: INCOMPETENT

LitteLad

Dropped my watch off at the Timpson branch in Euston Station. Was advised the inner mechanism would be replaced. Paid £55 and was told I would be called within three days and the job would be completed in a week's time.
Did not receive a phone call. The ticket stub I had been given had a non-existent phone number. I eventually got through on a phone number I googled and was informed it would be ready soon and I would be called and updated on its progress. No phone call. I called a week later and was told they could not guarantee they would be able to fix it and if they could fix it were not able to tell me how long it would take. Though were wanting to keep my money!
No surprise I went their store, got my money back and took my watch and to a proper watchmakers.
Avoid them.

meer53

Thats what you get when you use a cobblers for anything other than shoes.

hollydays

Post on their Facebook page

redped

choppy03 wrote: »

Went to Timpson to get some keys cut today shop closed with back in a while sign on door when we're back we'll give you 10% discount on the sign it was cold and was outside with my son so I waited in Tesco shop I returned at time he opened the shop and i enquired about the discount he said no because you weren't waiting outside shop my wife accompanied me at the time and I asked him to cut four keys four keys for me he told me the second lot of keys were half price he then cut the keys and i pointed out to my wife shouldn't it say on door sign please wait outside shop to redeem your discount the member of staff shouted for f**k sake your getting your second lot of keys half price you can't have two discounts combined anyway in a very aggressive and intimidating manor he said this in front of other customers humiliating me and scaring me I paid for keys and left shop WORST CUSTOMER SERVICE EVER DONT EVER TAKE YOUR KIDS TO THIS PLACE GLAD MY SON WAITED IN SUPERMARKET WITH HIS NAN Timpson Evesham Worcester road

You should have bought some full stops while you were in Tescos - it would have made your post much easier to read.

hollydays

redped wrote: »

You should have bought some full stops while you were in Tescos - it would have made your post much easier to read.

You should have got some manners would have made your post easier to stomach

giraffe69

I came on here for some sensible advice about bad mannered staff working in Timpson

Exactly where in your post do you ask for advice? You told us you were treated poorly, sworn at and we should not go to Timpsons in Evesham. This may, of course, be good advice.

Bobcrowther

giraffe69 wrote: »

Exactly where in your post do you ask for advice? You told us you were treated poorly, sworn at and we should not go to Timpsons in Evesham. This may, of course, be good advice.

Indeed. Although surely that qualifies as giving advice, not asking for it?

Azari

hollydays wrote: »

You should have got some manners would have made your post easier to stomach

Some might consider at least some attempt to use punctuation (and new lines) a politeness to readers.

It's certainly worth bringing the matter to someone's attention.

I took the "You should have bought some full stops ..." to be a more light hearted way of pointing out the problem than a passive-aggressive type response such as: "Please consider using full stops as it makes your post easier to read".