We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
PLEASE READ BEFORE POSTING: Hello Forumites! In order to help keep the Forum a useful, safe and friendly place for our users, discussions around non-MoneySaving matters are not permitted per the Forum rules. While we understand that mentioning house prices may sometimes be relevant to a user's specific MoneySaving situation, we ask that you please avoid veering into broad, general debates about the market, the economy and politics, as these can unfortunately lead to abusive or hateful behaviour. Threads that are found to have derailed into wider discussions may be removed. Users who repeatedly disregard this may have their Forum account banned. Please also avoid posting personally identifiable information, including links to your own online property listing which may reveal your address. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
cowboy outfit
mandm65
Posts: 556 Forumite
Following on from my earlier post, I took the plunge and engaged regency law to manage the process on my behalf.
Initial communication was promising with assurances were provided including the guarantee, ‘no win no fee’.
I gave them paper work and payment to proceed and it did not start on the right foot. The claim submission to court took over a week to get submited to the court. I was expecting that they will keep me updated with the progress of the case but I was proven wrong. I really have to chase them to get any response and when they do response it confuses me even more, see below quotes from their emails.
Quote 1
‘This court process is the process between us and the court, we would love to keep every landlord updated at the small updates but we physically cannot do it. As everything I will answer you will question “what is that? ” however as you have raised a point of it – it is the request form that we are given that has to be returned to the court by a certain date, once that date lapses it goes to the court, or if the tenant files a reply then it happens automatically, or if the judge himself may have a look at the file but this very rarely happens. Once this is returned to the court, the court staff refer the file to the judge. When the judge is not doing his normal sit down sittings, he has what is known as box work that he has to go through, how much he goes through depends on how much there is in the box work. The time frame is on average 14 days but can be shorter or longer all depending on the judge. The judge will then go through the file and if he is satisfied will grant a possession order. The possession order is normally 14 days, but it can vary but the maiximum the Judge can give is 42 days, this 42 days is not always given but can be given if the tenant demonstrates hardship. Once the possession order has lapsed if the tenant has not vacated the landlord can the request county court bailiffs. ‘
Quote 2
‘The court did not send us another notice of issue, so we had to speak to them and ask when it was served to the tenants.
We have not sent the request for possession to the court and we are awaiting the judge hopefully to make a possession order. This was sent last week so hopefully we should get something back within 2 weeks on average. ‘
Quote 3
‘The court were meant to send us a letter (a second notice of issue) confirming when they had served the court documents on the tenant, they did not do so, so we called and got the information and have sent the notice of issue back to court requesting possession.
Just to confirm we have sent to court a request of possession. We should hear back hopefully within 2 weeks. ‘
Quote 4(yesterday’s email)
As of date the tenants have not filed a defence yet.
The process means you have to wait 14 days before you can request possession.
I guess above was sufficient to get the alarms bell ringing and I was not getting the right info so I rang the court yesterday for an update and they told me that my tenants have filed a defence!
All I have from them (I really had to ask for this) was a copy of ‘Notice of Issue’ which states the claim was issued on 1st July so almost a month ago. I have not received the copy of the tenants defence either!
It appears to me that they are not a professional outfit as they claim on their website and I am and kind of regretting engaging them.
At this stage I am totally confused to what I should do? Do I tell them that they are not telling the facts to me, unsure what would be the implications?
I would welcome and advice/guidance on what would be my next best option(s).
Initial communication was promising with assurances were provided including the guarantee, ‘no win no fee’.
I gave them paper work and payment to proceed and it did not start on the right foot. The claim submission to court took over a week to get submited to the court. I was expecting that they will keep me updated with the progress of the case but I was proven wrong. I really have to chase them to get any response and when they do response it confuses me even more, see below quotes from their emails.
Quote 1
‘This court process is the process between us and the court, we would love to keep every landlord updated at the small updates but we physically cannot do it. As everything I will answer you will question “what is that? ” however as you have raised a point of it – it is the request form that we are given that has to be returned to the court by a certain date, once that date lapses it goes to the court, or if the tenant files a reply then it happens automatically, or if the judge himself may have a look at the file but this very rarely happens. Once this is returned to the court, the court staff refer the file to the judge. When the judge is not doing his normal sit down sittings, he has what is known as box work that he has to go through, how much he goes through depends on how much there is in the box work. The time frame is on average 14 days but can be shorter or longer all depending on the judge. The judge will then go through the file and if he is satisfied will grant a possession order. The possession order is normally 14 days, but it can vary but the maiximum the Judge can give is 42 days, this 42 days is not always given but can be given if the tenant demonstrates hardship. Once the possession order has lapsed if the tenant has not vacated the landlord can the request county court bailiffs. ‘
Quote 2
‘The court did not send us another notice of issue, so we had to speak to them and ask when it was served to the tenants.
We have not sent the request for possession to the court and we are awaiting the judge hopefully to make a possession order. This was sent last week so hopefully we should get something back within 2 weeks on average. ‘
Quote 3
‘The court were meant to send us a letter (a second notice of issue) confirming when they had served the court documents on the tenant, they did not do so, so we called and got the information and have sent the notice of issue back to court requesting possession.
Just to confirm we have sent to court a request of possession. We should hear back hopefully within 2 weeks. ‘
Quote 4(yesterday’s email)
As of date the tenants have not filed a defence yet.
The process means you have to wait 14 days before you can request possession.
I guess above was sufficient to get the alarms bell ringing and I was not getting the right info so I rang the court yesterday for an update and they told me that my tenants have filed a defence!
All I have from them (I really had to ask for this) was a copy of ‘Notice of Issue’ which states the claim was issued on 1st July so almost a month ago. I have not received the copy of the tenants defence either!
It appears to me that they are not a professional outfit as they claim on their website and I am and kind of regretting engaging them.
At this stage I am totally confused to what I should do? Do I tell them that they are not telling the facts to me, unsure what would be the implications?
I would welcome and advice/guidance on what would be my next best option(s).
0
Comments
-
I am not qualified to advise you but from a personal point of view, I would be deeply concerned about using any firm whose email correspondence demonstrated such a lack of clarity.I was jumping to conclusions and one of them jumped back0
-
Well, I'd struggle to use a group whose email on their "Contact Us" page is as blunt as evict@regencylaw.co.uk
Hardly lacking in clarity there, but probably a sign of things to come.... 0 -
It appears to me that they are not a professional outfit as they claim on their website and I am and kind of regretting engaging them.
Dunno what part of the website you read, but I'd have to question the sort of outfit you thought you were employing when even they say this "We as a company do not call or purport to be solicitors therefore we do not need to be regulated by the law society", yet call themselves a 'Law Group'.
There's just no honour amongst thieves is there...?!?0 -
ancientofdays wrote: »I am not qualified to advise you but from a personal point of view, I would be deeply concerned about using any firm whose email correspondence demonstrated such a lack of clarity.
Thanks for your response, some comfort that i was not just seeing things!0 -
I guess that’s probably the best way to summarise it. Anyway its obvious that that I have been taken for a ride (paid substantial money) but it seems that there is no way I can complaint?ReadingTim wrote: »There's just no honour amongst thieves is there...?!?0 -
I don't know whether it helps at all, but I think Quote 2 contains a misleading typo. I think it should read "We have now sent..." rather than "We have not sent...".e cineribus resurgam("From the ashes I shall arise.")0
-
I appreciate that it was a typo but that is not the only concern, i am just somewhat flabbergasted that outfits like this are allowed freely to make a mockery of the law!0
-
Everyone wants a cheap fix.0
-
Hi Guys
Just a quick update:
Got an email on Thursday 30th July stating that court hearing has been set. They confirmed to me on Tuesday 28th July that tenants have not filed a defence! I am just flabbergasted.
So now I have another challenge, need to attend the court, never done that before so naturally finding it nerve racking already!
Now can anyone please suggest what would be the best way to approach these cowboys? While I appreciate that it’s my mess and I need to get out of it but would be grateful for help/pointers.
cheers0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.1K Banking & Borrowing
- 253.5K Reduce Debt & Boost Income
- 454.2K Spending & Discounts
- 245.1K Work, Benefits & Business
- 600.7K Mortgages, Homes & Bills
- 177.5K Life & Family
- 258.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards