Identity Protection Alert - PPI?

Slinky_Selina

Hi all!


I'm helping with my dads affairs after he passed away a couple of weeks ago, now I've found this paperwork and I'm not sure if they were daft and unlucky or they do have a claim!


Looking through paperwork I found something called Identity Protection policy, its basically a policy that gives you things like Experian Credit Reports, an Identity Protection Guide some unknown Anti-virus as well as another bunch of stuff that can be mostly be had free.
It came through my mums BarclayCard and she was told it was one of the things that came with it, so assumed it was part of the package, it came to light a year later that my mum had been being charged for it and when she was asked for a renewal fee a year later she promptly cancelled it.


Now, is this a form of PPI, it calls itself an insurance policy, if it is can my mum claim it back (she never ever used any part of the policy), and who does she claim it back from? Is it Barclaycard?


Thanks!

Nearlyold

PPI is PPI which means Payment Protection Policy so unless your mums policy was designed to make her credit card payments if she was off work ill or through redundancy it isn't PPI.


You would need to claim any miss sale from whoever sold it to your mum, that's if it was sold by anyone she might have bought it from a mailer sent with the Barclay card statement