what is the difference between Customer Service and Crew Member in McDonalds?

agrinnall

HappyMJ wrote: »

Keep reading.

Doh! Didn't scroll down the page enough :doh:

Multi_Power

tomtontom wrote: »

Do you have learning difficulties? If so contact McDonald's and explain, they may well let you shadow someone for the day before applying.

If not, go back and read the page properly - it's not difficult.

hey, I apply for mcdonalds, what do you expect?

but I see others have learning difficulties as well...

topaztiger1983

Crew Members are BOH (Back of House), cooking food, making burgers & fries etc

Customer Service Assistants are FOH (Front of House) or customer facing, taking orders & serving customers etc

Multi_Power

exactly what I was looking for topaztiger1983
straight-forward and concise

NYM

HappyMJ wrote: »

Keep reading.

Customer Care Assistants have the important job of ensuring that our customers visit to McDonald’s is an enjoyable one. You’ll be responsible for looking after our customers in the dining areas, making sure that they are dining in a clean and welcoming environment.

And...

A Crew Member has three main responsibilities: Customer Service, Food Preparation and Cleanliness and Hygiene.

That's means you'll be working on the till taking orders, preparing food and keeping the place clean.

I thought this post was the most concise and detailed explanation of the differences in the two job descriptions.

Cycrow

topaztiger1983 wrote: »

Crew Members are BOH (Back of House), cooking food, making burgers & fries etc

Customer Service Assistants are FOH (Front of House) or customer facing, taking orders & serving customers etc

I dont think thats true. It certainly wasn't when i worked there (althou that was many years ago)

a Crew member would do everything behind the counter, which included working on the tills, serving customers.

The Customer Service would work in front of the counter, ie, in the eating area, keeping the places tidy and dealing with customer issues. While they may have taken orders from time to time (usually when theres a lack of staff) most of the time they dont