BT Broadband icon missing

Renee

My computer crashed & hopefully all is well now. I have outlook express but my bt broadband icon is missing & bt isn't in my programmes. I've done loads of searches but have no idea how to get it back. The last resort is to phone but if I can get it back without having to do this it would help.

any advice would be appreciated

Tallymanjohn

It depends on how you physically connect to BT broadband. If it's using a modem/router, connected to your pc using a network cable (looks like a slightly larger modem cable with a plastic clip to hold it in) then you don't need the BT icon, all the settings are already in the router, you just plug in, start Internet Explorer & away you go. You'll need to set up your e-mail accounts in Outlook Express - go to the BT homepage & look for e-mail settings - I seem to remember they do a walkthrough to show you how to do it.

If, however, it connects using USB then it is just a modem & you will need the original disk that came with it in order to load the drivers - you will need your username & password at some point.

Renee

Thanks Tallymanjohn. I'ts the BT homehub, just the drivers are on the cd & it doesn't show my hub. I'll look at the walkthrough, Thanks again

Tallymanjohn

The BT homehub definitely doesn't need drivers. If you open your web browser & type 192.168.1.254 (I think it's this anyway, check the documentation on the cd to be sure) this should get you into the settings for the hub - there you can check that you have something in the username & password boxes (BT doesn't use specific usernames & passwords come to think of it, as long as it's in the form bt_user@btbroadband.com & the password can be anything, as long as it's there).

You might find a bit more info here:

http://www.frequencycast.co.uk/homehub.html