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Time limit on credit file correction?
togauk
Posts: 3 Newbie
Is there any kind of time limit by which Experian have to correct your credit file?
I moved house back in January and immediately registered on the Electoral Roll and received confirmation from the council that I was added. This never appeared on my credit report from Experian.
I contacted them and provided the letter from the council but I'm still waiting for them to correct it months later. All they tell me is that they have a backlog. It's very frustrating since any application for any financial products all seem to get rejected as they can't confirm the address or I have to go to the hassle of sending in authenticated copies of statements, bills etc.
Incidentally the same happened with Equifax and they updated it within a week.
I moved house back in January and immediately registered on the Electoral Roll and received confirmation from the council that I was added. This never appeared on my credit report from Experian.
I contacted them and provided the letter from the council but I'm still waiting for them to correct it months later. All they tell me is that they have a backlog. It's very frustrating since any application for any financial products all seem to get rejected as they can't confirm the address or I have to go to the hassle of sending in authenticated copies of statements, bills etc.
Incidentally the same happened with Equifax and they updated it within a week.
0
Comments
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Hi Togauk,
I'm sorry to hear that your electoral roll details have not been updated onyour report as yet.
We update from the rolling register when they are received, it can take6-8 weeks from registering to appear on your report. As you registered inJanuary we would expect this to show by now.
If you [EMAIL="uksocialsupport@experian.com"]email [/EMAIL]your details (name, address, date of birth) to me I willlook into this for you and find out what is happening.
I look forward to hearing from you.
Kind regards
Neil“Official Company Representative
I am an official company representative of Experian. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
Posts by James Jones, Neil Stone, Stuart Storey & Joe Standen0 -
Experian are a nightmare at updating electoral roll information.Im an ex employee RBS GroupHowever Any Opinion Given On MSE Is Strictly My Own0
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