Tax Credit overpayment dispute

mitsygirl79

In May 2014 I started a new job, phoned tax credits up notified them and they requested proof of the company I work for and salary which was fine I had a letter confirming job offer with the details so I sent it.

Jumping on to the renewals I declared over the phone, well confirmed as they use real time which was no issue. I got the award letter through and it stated they had overpaid us by £1558.00 which I have disputed over the phone to be told I never gave them the information which I did over the phone and I sent the letter in which confirmed my yearly salary.

I appealed and received a letter apologising in the delay in replying and stating they have looked at the records and the overpayment is correct and I will have to pay the money back, this occurred because I had an increase in my household income which reduced my entitlement.

Where do I go from here please? I notified them, I sent a letter in from my employer with my salary on it how can it be an error on my part?

Thank you in advance

mitsygirl79

I did get one yes. They also confirmed they had received the letter I sent them and they returned it to me as they needed the original.

mitsygirl79

Sorry for the delay I had to get it out to double check.

It shows income for 2013-2014, updated that I work in the hours section and added wtc as we didn't receive it before.

mitsygirl79

No, I didn't realise it should do untill you just said and I've just checked 2015/2016 and it's has both years, I've never noticed it on previous ones. Oh damn it they are right then. Damn can't believe I've appealed that thought they had made a mistake with sending my employment letter with all the info.