Windows damaged by window cleaner

HappyMJ

Good luck with trying to prove fault. I think you'll find it very difficult.

And stop cleaning the windows in the future.

usefulmale

yllop1101 wrote: »

If I could figure out how to upload a photo I would.
How else would you explain new scratches on mine and my neighbours windows?

It's like saying a sponge won't scratch metal/a car, but it will if it's got tiny stones or grit on it.

Then why isn't everyones car windscreen covered in scratches from the grit thrown up from the road? We've all switched our wipers on and not operated the washer in time, so that the wipers grind across the windscreen without water.

paddyrg

usefulmale wrote: »

Then why isn't everyones car windscreen covered in scratches from the grit thrown up from the road? We've all switched our wipers on and not operated the washer in time, so that the wipers grind across the windscreen without water.

Not arguing either way, but windscreen glass is toughened laminate whereas domestic window glass is just regular green, fairly soft glass.

On which point, it will scratch polish if OP needs to - bit of jewellers rouge and some stiff felt. Pain it being upstairs though.

yllop1101

I have sent a letter requesting a refund and a small amount of compensation so that I can buy a window polishing kit myself to repair them. They have refunded the money however not offered any compensation and completely deny any responsibility.

In my letter I invited the director to come and survey the damage. He then text me on the day of receiving the letter asking when he could come over.

I immediately replied saying my partner was off that day, his mobile number is... So please text him to arrange a time. To which I had no response. I followed this with a second text stating it's the only day we are off work, and reminding him the 7 day response period as stated in my letter still applied.

He then had the audacity to lie in his letter saying he had text me two days ago (it was one day ago) and that I never responded!! I know he got the text as he sent me one back a few hours later saying he has refunded the money, so I can't have sent it to the wrong number.

This is really winding me up. I just want an apology and compensation to cover the costs of repairing the windows (which I'm offering to try myself so it's not hundreds of pounds, it's equivalent to less than 3 window cleaning jobs!!).

I'm a bit unsure how much further I want to chase this! It's more the principle than the money...

usefulmale

How are you going to access the outside of the windows with a polishing kit, considering you live on the third floor?

yllop1101

usefulmale wrote: »

How are you going to access the outside of the windows with a polishing kit, considering you live on the third floor?

I'm starting to see the irony in your user name.
1. That wasn't the question.
2. None of your business.

photome

yllop1101 wrote: »

I'm starting to see the irony in your user name.
1. That wasn't the question.
2. None of your business.

Nothing wrong with the question though, its a chat forum, its the way chats go.

usefulmale

usefulmale wrote: »

How are you going to access the outside of the windows with a polishing kit, considering you live on the third floor?

yllop1101 wrote: »

I'm starting to see the irony in your user name.
1. That wasn't the question.
2. None of your business.

Hmmm, exactly. You never thought your little fairytale through properly before posting on a public forum, did you?

[Text removed by Forum Team]

yllop1101

usefulmale wrote: »

Hmmm, exactly. You never thought your little fairytale through properly before posting on a public forum, did you?

Honestly, the quality of idiots on these boards has really plummeted lately.

I think that's pretty ironic coming from you.
My partner is an electrical engineer and thus has access to a fleet of vans with cherry pickers on. Plus it's only second floor so will use an industrial ladder if needs be.

I didn't come on a public forum for holes to be picked in my plan, I was asking for advice, and you've done nothing but pick holes (in things where there aren't any) and given no advice. [Text removed by Forum Team]

davemorton

yllop1101 wrote: »

We had our windows cleaned last week by a company that use telescopic poles and distilled water. We're on the third floor of a flat block.
Upon further inspection a few days later not only were the windows still dirty round the edges, but there are some quite visible and deep scratches. Some just straight lines but others in a swirl/circle where they have rubbed the windows.

I called the family company and the owner denied that the scratches could have been done by them as the brushes are made not to scratch. I appreciate that but said like when you clean cars if they are dirty or gritty it will scratch.

He said he would do an online bank transfer and refund me as the windows weren't clean, but offered no solution or compensation for the scratches.

My neighbour who also had their windows clean said they have also found scratches on their windows.

Where do I stand and what can I do? We live in rented property so need to get the windows sorted or else we will be charged.

Thanks moneysavers!

yllop1101 wrote: »

I think that's pretty ironic coming from you.
My partner is an electrical engineer and thus has access to a fleet of vans with cherry pickers on. Plus it's only second floor so will use an industrial ladder if needs be.

I didn't come on a public forum for holes to be picked in my plan, I was asking for advice, and you've done nothing but pick holes (in things where there aren't any) and given no advice. If anyone is the idiot it's you.

Now I am confused.