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POPLA annual report 2015
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Guys_Dad
Posts: 11,025 Forumite

Now available here http://www.popla.org.uk/AnnualReport.htm with the following re PPC issuing POPLA Codes. You should bookmark this quote and it should accompany any POPLA appeal when a PPC fails to comply. In fact, there are other gems in this report and it is a recommended read.
Notice of rejection
When a motorist makes their original representations, confusion is still caused when operators do not make completely clear that the recipient of a notice of rejection has the right to appeal and also, just as importantly, that there is a time limit.
There is no exact prescribed form of words but all relevant information should be included. In particular, it should be very obvious to the recipient of the rejection what the verification code is.
It must never be necessary for the motorist to have to contact the operator for the verification code. This must always be supplied
with the operator’s rejection of the motorist’s original representations to them.
POPLA still continues to receive requests for a verification code when it has not been supplied by the operator, even though a rejection has been issued. A suitable formula for a notice/letter of rejection might be, for example:
Operators must continue to be aware that not everyone has access to the internet and may need, or simply choose, to submit a written appeal. An appeal form with the accompanying notes should always be provided if requested.
However, for online appeals the full POPLA website address must be given, it is never appropriate to direct the recipient of a notice of rejection only to the operator’s own web site in order to start the appeal process.....................
When a motorist makes their original representations, confusion is still caused when operators do not make completely clear that the recipient of a notice of rejection has the right to appeal and also, just as importantly, that there is a time limit.
There is no exact prescribed form of words but all relevant information should be included. In particular, it should be very obvious to the recipient of the rejection what the verification code is.
It must never be necessary for the motorist to have to contact the operator for the verification code. This must always be supplied
with the operator’s rejection of the motorist’s original representations to them.
POPLA still continues to receive requests for a verification code when it has not been supplied by the operator, even though a rejection has been issued. A suitable formula for a notice/letter of rejection might be, for example:
If you wish, you can appeal our decision to an independent appeals service, Parking on Private Land Appeals (POPLA). You can do this [using the enclosed form or] online at https://www.popla.org.uk, where you can find more information about appealing. The verification code you will need to appeal
this matter to POPLA is 1234567890. Your appeal must be received by POPLA within 28 days of the date of this letter
.this matter to POPLA is 1234567890. Your appeal must be received by POPLA within 28 days of the date of this letter
Operators must continue to be aware that not everyone has access to the internet and may need, or simply choose, to submit a written appeal. An appeal form with the accompanying notes should always be provided if requested.
However, for online appeals the full POPLA website address must be given, it is never appropriate to direct the recipient of a notice of rejection only to the operator’s own web site in order to start the appeal process.....................
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Comments
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One basic difference between POPLA and the less credible IPC is summarised in this report statement.
'However keeper information is obtained, there is no ‘reasonable presumption’ in
law that the registered keeper of a vehicle is the driver. Operators should never
suggest anything of the sort.REVENGE IS A DISH BETTER SERVED COLD0 -
In my case, in the UK my wife drives about 80% of the time, in Spain I drive about 95% of the time. Commuting between the two we share the driving 50/50.You never know how far you can go until you go too far.0
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Northlakes wrote: »One basic difference between POPLA and the less credible IPC is summarised in this report statement.
'However keeper information is obtained, there is no ‘reasonable presumption’ in
law that the registered keeper of a vehicle is the driver. Operators should never
suggest anything of the sort.
I'm pretty sure that's a 'dig'. I've never seen any current BPA AOS operator suggest that.Please note, we are not a legal advice forum. I personally don't get involved in critiquing court case Defences/Witness Statements, so unable to help on that front. Please don't ask. .
I provide only my personal opinion, it is not a legal opinion, it is simply a personal one. I am not a lawyer.
Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.Private Parking Firms - Killing the High Street0 -
I'm pretty sure that's a 'dig'. I've never seen any current BPA AOS operator suggest that.
I thought that as well - and there was another I noticed on page 17 when discussing disclosure:
"However, it is certainly a basic principle of a fair appeals service that each party is given the opportunity to see the other party’s case and to comment upon it. This is the position at POPLA."
Perhaps the IPC may wish to ponder this for a moment...
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Your appeal must be received by POPLA within 28 days of the date of this letterFrom the Plain Language Commission:
"The BPA has surely become one of the most socially dangerous organisations in the UK"0 -
Picked up by the Daily Fail, which has unaccountably illustrated its report with a picture of a Civil Enforcement Officer:
http://www.dailymail.co.uk/news/article-3174049/Victory-drivers-cowboy-car-park-firms-Half-fines-overturned-fightback-against-zealous-wardens.htmlJe suis Charlie.0 -
A comment at the bottom of that article.
"Patrick Troy of the BPA said: ‘An increase in appeals registered at POPLA recognises increasing consumer confidence about using it.’ "
Comedy gold.0 -
A comment at the bottom of that article.
"Patrick Troy of the BPA said: ‘An increase in appeals registered at POPLA recognises increasing consumer confidence about using it.’ "
Comedy gold.
The main thing that improves any consumer confidence in POPLA is the emergence of the IPC/IAS I suspect.0
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