£30 disconnection fees plusnet?!

Idontknowsss

I was shocked that when I informed plusnet I was ending my service with them they said there was a £30 disconnection fee despite the contract having been fulfilled. Does anyone know if I can avoid this? I am moving from a privately rented property into a household that already has the internet etc set up (my mums)! Plusnet claim this charge is in the t and c's, but I think it must've been hidden deep because I'd never heard of such a charge until the other day

LazyTyper

See http://www.plus.net/support/customer_service/billing/cessation_charges.shtml

poppasmurf_bewdley

Everyone, no matter which company they are with, has to pay this charge of £30 if the connection is not being taken up by another company.

If you were, for example, transferring from Plusnet to Sky, no fee would be payable.

macman

It's been charged by every BT-based ISP for about seven years now. It's passing on the charge made by BT OR to your ISP.