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MSE News: Npower debts to be written off after complaints left unresolved

Approximately 1,000 former and existing Npower customers will have debts written off and be given free energy...
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Npower debts to be written off after complaints left unresolved


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  • RedDwarf82
    RedDwarf82 Posts: 178 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
    Why just NPower?
    "When the Ombudsman says 28 days, it means 28 days, and after that energy is free" would be a great default policy.

    I have had the Ombudsman say 28 days, the provider taking 6 months, and there was no additional penalization. Making the 28 days meaningless.
  • Grug
    Grug Posts: 10 Forumite
    Last November they owed me £67. It's only £66.83 now. So far complaining hasn't got me my money back, but I'm persevering! :(
  • Cschaeffer
    Why did I never get a letter, never received anything, have been ignored by the Ombudsman too who seem to think it was ok for Npower to never follow their ruling and yet just made the same ruling again almost one year later when I went back to them!

    Now neither of them will speak with me and have washed their hands of it.
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