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BT and the Law
paradisiac
Posts: 1 Newbie
in Phones & TV
ok, so I have been with BT for like forever. I have recently received confirmation I can upgrade to fibre so I placed my order and thought all was good.
a week or so later I get a letter saying I need to ring them regarding my order. After speaking to someone I am told the order is pending until I pay 2 outstanding accounts. How do I have 2 other accounts I asked with the usual 'we don't have access to that information'. I asked when these accounts were closed to be told it was back in Nov 2008. I questioned why a) they somehow managed to let me open up more than one account if I was in debt and b) how I had never received so much as a letter regarding these debts. Again, no useful information provided. So after a week of being passed around from department and managers im still no further forward. Apart from......... I have been told by TWO thats right TWO people in billing that I do not owe anything on my account it has been paid and notes would be made. which they were not when I speak to another department to get the order processed. These promises were recorded so I believe would could as a verbal contract that there is no debt? But when I asked them to listen to the tapes I was told they couldnt until Monday (today) but when I call them they said they dont need to listen to them as they are not relevant.
Also, the debt is over 6 years old, so as far as I am aware, and I have asked people in law and they agree, Under the Limitation Act 1980 a creditor has six years to chase most unsecured unpaid debts, or twelve years for some mortgage shortfalls. This 'limitation period' starts from the time of your last payment or acknowledgement of the debt, not the total length of time you've been making payments. Meaning as I have never had a letter, I have never acknowledged or paid towards this debt therefore they cannot chase it?
Does anyone know how I would contact someone with the ability to give a straight answer and explain to me why UK law does not apply to them?
a week or so later I get a letter saying I need to ring them regarding my order. After speaking to someone I am told the order is pending until I pay 2 outstanding accounts. How do I have 2 other accounts I asked with the usual 'we don't have access to that information'. I asked when these accounts were closed to be told it was back in Nov 2008. I questioned why a) they somehow managed to let me open up more than one account if I was in debt and b) how I had never received so much as a letter regarding these debts. Again, no useful information provided. So after a week of being passed around from department and managers im still no further forward. Apart from......... I have been told by TWO thats right TWO people in billing that I do not owe anything on my account it has been paid and notes would be made. which they were not when I speak to another department to get the order processed. These promises were recorded so I believe would could as a verbal contract that there is no debt? But when I asked them to listen to the tapes I was told they couldnt until Monday (today) but when I call them they said they dont need to listen to them as they are not relevant.
Also, the debt is over 6 years old, so as far as I am aware, and I have asked people in law and they agree, Under the Limitation Act 1980 a creditor has six years to chase most unsecured unpaid debts, or twelve years for some mortgage shortfalls. This 'limitation period' starts from the time of your last payment or acknowledgement of the debt, not the total length of time you've been making payments. Meaning as I have never had a letter, I have never acknowledged or paid towards this debt therefore they cannot chase it?
Does anyone know how I would contact someone with the ability to give a straight answer and explain to me why UK law does not apply to them?
0
Comments
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They may not be able to pursue thru the Courts ...but they can refuse to deal with you as they regard you as in debt -remember it is a commercial arrangement -they are not forced to offer yoiu anything.
I would think that your best route is to raise an official complaint in writing with BT's Executive complaints department.0
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